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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: The Body Shop, a pioneer in ethical beauty and social activism.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Join a passionate team and empower customers with ethical beauty choices.
- Qualifications: Strong communication skills and a genuine passion for beauty.
- Other info: Dynamic work environment with opportunities for personal growth.
Overview
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
The Body Shop is the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic productsthat make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a rangethat suits their preferencesand lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and theretail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
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12 Hour Customer Consultant - Canterbury employer: The Body Shop
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 12 Hour Customer Consultant - Canterbury
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and campaigns. When you walk into that interview, you want to show them you’re not just another candidate – you’re a passionate advocate for their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with engaging and listening effectively.
✨Tip Number 3
Be ready to share your own experiences! Think about times when you’ve gone above and beyond for a customer or how you’ve contributed to a team. This will help you stand out as someone who embodies the collaborative spirit The Body Shop values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making a positive impact in the beauty industry.
We think you need these skills to ace 12 Hour Customer Consultant - Canterbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers and making a positive impact.
Be Authentic: At The Body Shop, we value authenticity. So, don’t be afraid to show your true self in your application. Share your experiences and how they align with our values – it’ll make you stand out!
Tailor Your Application: Make sure to customise your application for the role. Highlight your customer service experience and interpersonal skills, as these are key to driving sales and creating a fantastic shopping experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The Body Shop!
How to prepare for a job interview at The Body Shop
✨Know The Body Shop Inside Out
Before your interview, dive deep into The Body Shop's values, products, and ethical practices. Familiarise yourself with their Community Trade programmes and how they impact communities. This knowledge will not only impress the interviewers but also show your genuine passion for the brand.
✨Show Off Your Customer Service Skills
Prepare to share specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your strong interpersonal skills and ability to build rapport, which are crucial for the role.
✨Be Ready to Engage
During the interview, be prepared to engage in a conversation about beauty products and trends. Show your enthusiasm for the retail industry and discuss your favourite products from The Body Shop. This will highlight your passion and help you connect with the interviewers on a personal level.
✨Flexibility is Key
Since the role requires open availability for various shifts, be upfront about your flexibility. Discuss your willingness to work evenings, weekends, and holidays. This shows that you're committed and ready to contribute to the team whenever needed.
