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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and development.
- Why this job: Be part of a brand that stands for social impact and empowers individuals.
- Qualifications: Experience in customer service and a passion for beauty are essential.
- Other info: Flexible hours and a supportive team environment await you!
The predicted salary is between 28800 - 42000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop
More about the role
Customer Experience – As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
Delivery – As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop\’s operational standards including the completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.
Teamwork and People Management – Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
What we look for
- Experience working in customer service, have genuine passion for beauty and the retail industry
- Ability to communicate and listen effectively and demonstrate operational skills
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours
Talent Drivers
Collaborative Skills
Purpose
Personal Conduct
Leadership
Commerciality
Team Leader employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with The Body Shop's values and campaigns. Understanding their commitment to ethical beauty and social responsibility will help you align your answers during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled customer concerns in the past. This will highlight your ability to manage customer relationships effectively, which is crucial for a Team Leader role.
✨Tip Number 3
Emphasise your teamwork and leadership skills. Be ready to discuss instances where you've successfully coached or trained others, as this aligns with the responsibilities of supporting and developing customer consultants.
✨Tip Number 4
Prepare to discuss how you can contribute to sales performance. Think about strategies you've used in previous roles to drive sales and enhance customer experiences, as this will show your understanding of the retail environment.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand The Body Shop's values and mission. Familiarise yourself with their commitment to ethical beauty and how they empower people and enrich the planet. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or retail, particularly roles where you demonstrated leadership or teamwork. Use specific examples to showcase your ability to drive sales and enhance customer experiences.
Showcase Your Skills: Make sure to highlight your interpersonal skills, ability to multitask, and any operational skills relevant to the role. Mention your passion for beauty and how it aligns with The Body Shop's brand, as this will resonate well with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the brand. Share your thoughts on how you can contribute to The Body Shop's mission and your vision for enhancing customer experiences.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Beauty
Make sure to express your genuine passion for beauty and the retail industry during the interview. Share personal experiences or stories that highlight your enthusiasm for The Body Shop's values and products.
✨Demonstrate Strong Interpersonal Skills
Prepare examples of how you've built rapport with customers in previous roles. Highlight your ability to listen effectively and provide appropriate solutions to customer needs, as this is crucial for a Team Leader position.
✨Emphasise Teamwork and Leadership
Be ready to discuss your experience in leading teams and supporting change. Share specific instances where you have coached or trained team members, showcasing your collaborative skills and ability to inspire others.
✨Understand Sales Trends and Customer Experience
Familiarise yourself with the sales trends relevant to The Body Shop and be prepared to discuss how you would enhance customer experience through storytelling about products. This shows your understanding of the retail environment and commitment to driving sales.
