Team Leader

The Body Shop is committed to generating positive economic, social and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.

Your role in a nutshell: To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop.

More about the role:

• Customer Experience: As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
• Delivery: As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation.
• Teamwork and People Management: Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.

What we look for:

• Experience working in customer service, have genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs.
• A positive mindset with the willingness to develop.
• Ability to multitask, manage time and work flexible hours.

Talent Drivers: Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality.