At a Glance
- Tasks: Support the team in driving sales and delivering exceptional customer service.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Be part of a mission-driven brand with a focus on community and sustainability.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Make a positive impact while sharing your passion for beauty with customers.
- Qualifications: Strong interpersonal skills and a genuine love for beauty and retail.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We fight for what we believe in now more than ever, and breaking the mould comes naturally to us. We need someone who is not afraid to mix things up.
Your role in a nutshell: Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. Demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer’s preference, our team will be on‑hand to talk with customers every day. We take the time to learn our customers’ needs and recommend fantastic products that make them feel so good. Our products are packed with natural ingredients, many of which are sourced ethically using Community Trade programmes, so when we advise a customer on their skincare regime, we are actually helping communities build a better life. As part of our dedicated team of Consultants you will offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
Customer Consultant / Key Holder in London employer: The Body Shop International Limited
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a strong commitment to personal growth, our collaborative work culture fosters creativity and innovation, allowing you to thrive in your role as a Customer Consultant. Located in a vibrant retail environment, we offer flexible working hours and the opportunity to engage with a diverse range of customers, all while promoting products that support sustainable practices and community development.
Contact Details:
The Body Shop International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant / Key Holder in London
✨Tip Number 1
Get to know The Body Shop's values and products inside out. When you walk into that interview, show us your passion for ethical beauty and how you can connect with customers on a personal level. We want to see that you’re not just another candidate, but someone who truly believes in our mission.
✨Tip Number 2
Practice your customer service skills before the big day! Role-play with a friend or family member, focusing on how to engage with customers and recommend products. Remember, we’re looking for someone who can make every customer feel special and understood.
✨Tip Number 3
Be ready to share your own experiences in retail or customer service. Think of specific examples where you’ve gone above and beyond for a customer. We love hearing stories that showcase your interpersonal skills and dedication to making people feel good.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and ready to contribute to our mission of being a force for good.
We think you need these skills to ace Customer Consultant / Key Holder in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about the products and the impact they have on customers' lives.
Tailor Your Application:Make sure to customise your application to reflect our values and vision. Highlight any relevant experience in customer service and how it aligns with our commitment to ethical beauty and community support.
Be Personable:Use a friendly and approachable tone in your written application. We’re looking for someone who can build rapport with customers, so let your personality come through in your words!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for beauty and the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved any issues. This will demonstrate your strong interpersonal skills and ability to connect with customers.
✨Embrace the Brand Values
Understand and align yourself with The Body Shop's mission of being a force for good. Be ready to discuss how you can contribute to their vision of ethical beauty and community support, as this will resonate well with the interviewers.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview where you might need to engage with a 'customer'. Practice how you would recommend products based on different customer needs, showcasing your ability to listen and communicate effectively.
