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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and social activism since 1976.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work culture.
- Why this job: Be part of a brand that values innovation, diversity, and making a positive impact.
- Qualifications: Experience in customer service and a passion for beauty and retail are essential.
- Other info: Opportunity to grow as a leader while supporting meaningful campaigns.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Experience – As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay-out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns. Delivery – As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop\\\’s operational standards including the completion of all audit documentation. We\\\’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Teamwork and People Management – Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We\\\’re are looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
Responsibilities
- Experience working in customer service, have genuine passion for beauty and the retail industry
- Ability to communicate and listen effectively and demonstrate operational skills
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours
Company Values / About
Talent Drivers
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
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Job Title: Team Leader employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Title: Team Leader
✨Tip Number 1
Familiarise yourself with The Body Shop's values and campaigns. Being able to speak passionately about their mission and how you can contribute will set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to coach and motivate others will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your customer service expertise by discussing specific instances where you've resolved customer issues effectively. This will illustrate your capability to handle concerns and enhance the customer experience.
✨Tip Number 4
Be ready to discuss how you adapt to change in a retail environment. Share experiences where you've successfully navigated shifts in sales trends or operational procedures, showcasing your flexibility and problem-solving skills.
We think you need these skills to ace Job Title: Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to handle customer concerns, coach team members, and manage store operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how your values align with The Body Shop's commitment to cruelty-free beauty and social responsibility. Be sure to include your understanding of sales trends and storytelling in enhancing customer experience.
Highlight Interpersonal Skills: In your application, emphasise your strong interpersonal skills and ability to build rapport with customers and team members. Provide examples of how you've successfully managed relationships in previous roles.
Showcase Flexibility and Leadership: Demonstrate your ability to multitask and manage time effectively. Include instances where you've taken on leadership roles or adapted to change within a team setting, as these are key qualities for the Team Leader position.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Customer Experience
Make sure to express your genuine passion for beauty and retail during the interview. Share specific examples of how you've handled customer concerns in the past and how you can enhance the customer experience at The Body Shop.
✨Demonstrate Leadership Skills
Be prepared to discuss your experience in coaching and managing teams. Highlight instances where you've successfully trained new staff or led a team to achieve sales targets, showcasing your ability to inspire and motivate others.
✨Understand the Brand Values
Familiarise yourself with The Body Shop's commitment to cruelty-free beauty and social activism. During the interview, align your personal values with those of the company to demonstrate that you're not just a fit for the role, but also for the brand.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to manage change. Think of scenarios where you've had to adapt quickly or resolve conflicts, and be ready to explain your thought process and outcomes.
