Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic environment with opportunities to grow and make a difference.
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty‑free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up. With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
Talent Drivers Collaborative Skills Personal Conduct
Required Skills & Traits
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
#J-18808-Ljbffr
Job Title: Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Title: Customer Consultant
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with The Body Shop's values and mission. When you walk into that interview, show us how your passion for beauty aligns with our commitment to ethical practices.
✨Tip Number 2
Practice your people skills! Since the role is all about building rapport with customers, think of examples from your past experiences where you've gone above and beyond in customer service. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your flexibility! With open availability being key, let us know how you can adapt to evening, weekend, and holiday shifts. Show us you're ready to jump in whenever needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at The Body Shop.
We think you need these skills to ace Job Title: Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that genuine enthusiasm for the industry and how it aligns with our values at The Body Shop.
Be Personable: Remember, strong interpersonal skills are key! Use your application to demonstrate how you build rapport with customers. Share any relevant experiences that highlight your customer service skills.
Tailor Your Application: Make sure to customise your application to reflect our company’s vision and values. Show us how you can contribute to our mission of being a force for good in the beauty industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Body Shop’s values and products. Brush up on their commitment to cruelty-free beauty and ethical sourcing. This will show your genuine passion for the brand and help you connect with the interviewers.
✨Show Off Your People Skills
As a Customer Consultant, strong interpersonal skills are key. Prepare examples of how you've built rapport with customers in the past. Think about specific situations where you went above and beyond to provide exceptional service – this will highlight your customer service experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle difficult customers. Practice responding to scenarios where you had to listen effectively and communicate clearly. This will demonstrate your ability to think on your feet and maintain a positive attitude.
✨Flexibility is Key
The job requires open availability for various shifts. Be prepared to discuss your flexibility and willingness to work evenings, weekends, and holidays. Showing that you’re adaptable will make you a more attractive candidate for the role.
