Team Leader Glasgow St Enochs

The Body Shop was founded in 1976 with a vision of business as a force for good. We are proud to be pioneering cruelty-free beauty and empowering people while enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products and infamous campaigns.

The Body Shop is committed to generating positive economic, social, and environmental impact. We need someone who’s not afraid to mix things up.

Your role in a nutshell:

As an aspirational leader, you’ll support the Store Management team in driving the store and your teammates to deliver retail excellence, strong sales results, and an engaging customer experience.

More about the role:

• Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
• Problem solve effectively and proactively using available resources.
• Creatively support upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Show interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
• Work with the Store Management team to shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns, and activism.
• Ensure development of customer loyalty to further build The Body Shop brand.
• Meet sales and performance targets.
• Identify and attract high potential candidates and develop current team members to succeed in their goals, supporting training and onboarding of new Customer Consultants.

What we look for:

• Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time, and work flexible hours.
• Ability to work independently with minimal direction.
• This role requires flexibility to work across weekdays, weekends, and public holidays, in line with business needs.

What we offer:

• Comprehensive onboarding in your new position.
• Training hours for you and your team as needed.
• A 50% staff discount on regular products and 30% on gifts.
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
• Paid volunteer days - so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• Uniform - We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
• Ability to offer a real living wage to your Customer Consultants.
• Opportunities to grow within the Brand.
• Encouragement and support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop.

Talent Drivers:

• Collaborative Skills
• Purpose
• Personal Conduct
• Leadership
• Commerciality