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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Flexible shifts, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic environment with opportunities to learn and grow.
The predicted salary is between 18000 - 30000 £ per year.
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.
Required Skills & Traits:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Job Title: Customer Consultant in Essex employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Title: Customer Consultant in Essex
✨Tip Number 1
Get to know the company inside out! Research The Body Shop's values and mission, especially their commitment to ethical beauty. This will help you connect with the team during interviews and show that you're genuinely passionate about what they stand for.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you handle different customer needs or complaints. This will prepare you for real-life situations on the shop floor and demonstrate your ability to deliver exceptional service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that can give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Body Shop family and ready to contribute to our mission of making a positive impact.
We think you need these skills to ace Job Title: Customer Consultant in Essex
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and customer service shine through. We want to see that you genuinely care about helping customers find the right products and making them feel great!
Be Authentic: At The Body Shop, we value authenticity. So, don’t be afraid to show your true self in your application. Share your unique experiences and how they align with our mission of being a force for good.
Tailor Your Application: Make sure to customise your application to reflect the values and vision of The Body Shop. Highlight any relevant experience or skills that demonstrate your ability to drive sales and deliver exceptional customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and mission. Understand their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress your interviewers but also help you align your answers with the company's vision.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your strong interpersonal skills and ability to build rapport.
✨Be Passionate About Beauty
Express your genuine passion for beauty and the retail industry during the interview. Share your favourite products from The Body Shop and why you love them. This enthusiasm can set you apart and show that you're not just looking for any job, but specifically want to be part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various customer interactions. Practice responses that highlight your communication skills and ability to listen effectively. This will showcase your readiness to support the store management team in driving sales and delivering exceptional service.
