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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a mission for good.
- Benefits: Flexible hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and a passion for beauty and retail.
- Other info: Dynamic role with opportunities to influence change and support a positive culture.
The predicted salary is between 10 - 13 £ per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants together with and in the absence of store management, demonstrating that as an individual and as a team member, you consistently deliver an exceptional customer experience whilst ensuring adherence to company procedures & policies in relation to protection of the brand and company assets and uphold the values and vision of The Body Shop.
More about the role:
- Customer Experience: As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency and effectively handle customer concerns and share the feedback with store management as appropriate. You will creatively support maintenance of store lay‑out, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with the store management. You will be a passionate ambassador of The Body Shop Campaigns.
- Delivery: As a Team Leader you understand the causes of sales trends, you use storytelling about our products to enhance customer experience. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Team Leaders should be able to operate multiple systems. Must be able to meet sales/performance targets and also assist store management in recruiting the right team. You will perform opening and closing procedures for the store as per The Body Shop's operational standards including the completion of all audit documentation. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager.
- Teamwork and People Management: Our people are at the heart of everything we do. Our Team Leaders should be team players, be supportive of change and new ideas. Be able to assist the store management with training new staff. We’re looking for flexible and responsible role models who are capable of attracting and retaining people who reflect the brand.
What we look for:
- Experience working in customer service, have genuine passion for beauty and the retail industry.
- Ability to communicate and listen effectively and demonstrate operational skills.
- Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs.
- A positive mindset with the willingness to develop.
- Ability to multitask, manage time and work flexible hours.
Talent Drivers: Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality.
Customer consultant fixed term St James Edinburgh 8 hours employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer consultant fixed term St James Edinburgh 8 hours
✨Tip Number 1
Get to know the company culture! Before your interview, dive into The Body Shop's values and campaigns. Show us that you’re not just a fit for the role, but that you genuinely resonate with our mission of ethical beauty.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, weave in stories that highlight your customer service skills and how you've handled challenges. We love hearing about real-life examples that showcase your passion for beauty and retail.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities! During the interview, share how you’ve collaborated with others in past roles. We want to see that you can support and inspire your team, just like we do at The Body Shop.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity about the role and the store. Inquire about how you can contribute to driving sales and enhancing customer experiences. It’s a great way to show your enthusiasm and commitment!
We think you need these skills to ace Customer consultant fixed term St James Edinburgh 8 hours
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about the products and the impact they have on customers. Share any experiences that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your application to reflect the values and vision of The Body Shop. Mention how you align with our commitment to ethical beauty and customer experience. This shows us you understand what we're all about!
Highlight Your Customer Service Skills: Since this role is all about delivering exceptional customer experiences, be sure to showcase your customer service skills in your application. Share specific examples of how you've handled customer concerns or created memorable experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and values!
How to prepare for a job interview at The Body Shop International Limited
✨Know The Body Shop Inside Out
Before your interview, dive deep into The Body Shop's history, values, and campaigns. Understand their commitment to cruelty-free beauty and how they empower communities. This knowledge will not only impress the interviewers but also show that you genuinely care about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight situations where you resolved issues creatively or improved customer satisfaction. This aligns perfectly with the role’s focus on delivering exceptional customer experiences.
✨Demonstrate Team Leadership Potential
Think of instances where you’ve led a team or supported colleagues in achieving goals. Be ready to discuss how you can coach and motivate others, as this role requires strong teamwork and people management skills. Show them you’re a natural leader!
✨Embrace Change and Adaptability
Retail is ever-changing, so be prepared to discuss how you handle change and adapt to new situations. Share examples of how you’ve successfully navigated challenges in previous roles. This will demonstrate your flexibility and readiness to thrive in a dynamic environment.
