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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong communication skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 10 - 13 £ per hour.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Customer Consultant - Fixed term 12 hrs in Edinburgh employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - Fixed term 12 hrs in Edinburgh
✨Tip Number 1
Get to know The Body Shop's values and mission inside out. When you walk into that interview, show us how your passion for ethical beauty aligns with our vision. We love it when candidates can connect their personal beliefs with what we stand for!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We want to hear those stories! Role-playing with a friend can help you articulate your experiences confidently.
✨Tip Number 3
Be ready to demonstrate your product knowledge. Familiarise yourself with our range and the ethical sourcing behind it. We’re looking for someone who can inspire customers with genuine insights, so brush up on those details before your chat with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a positive impact in the beauty industry.
We think you need these skills to ace Customer Consultant - Fixed term 12 hrs in Edinburgh
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers find the right products and that you resonate with our values at The Body Shop.
Be Personable: Use a friendly tone in your application. Remember, we’re all about building rapport with customers, so showing off your interpersonal skills in your writing can really make you stand out. Make it feel like a conversation!
Highlight Relevant Experience: If you've got any customer service experience, don’t hold back! Share specific examples of how you've helped customers in the past. This will show us that you know how to deliver exceptional service on the shop floor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Products
Before your interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your genuine passion for the brand and its values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved any issues. This will demonstrate your strong interpersonal skills, which are crucial for the role.
✨Embrace the Brand's Values
Understand The Body Shop's commitment to ethical beauty and social impact. Be ready to discuss how you align with these values and how you can contribute to the company's mission of being a force for good in the beauty industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how the store engages with the community. This shows you're not just looking for a job, but a place where you can make a difference.