At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty since 1976.
- Benefits: Be part of a mission-driven brand with a focus on community and sustainability.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Make a positive impact while sharing your passion for beauty with customers.
- Qualifications: Strong interpersonal skills and a genuine love for beauty and retail.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We fight for what we believe in now more than ever, and breaking the mould comes naturally to us. We need someone who is not afraid to mix things up.
Your role in a nutshell: Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. Demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer’s preference, our team will be on‑hand to talk with customers every day. We take the time to learn our customers’ needs and recommend fantastic products that make them feel so good. Our products are packed with natural ingredients, many of which are sourced ethically using Community Trade programmes, so when we advise a customer on their skincare regime, we are actually helping communities build a better life. As part of our dedicated team of Consultants you will offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
Customer Consultant in Eccles employer: The Body Shop International Limited
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a strong commitment to customer service, our collaborative work culture fosters personal growth and development, offering opportunities to learn about our diverse range of products while engaging with customers in a meaningful way. Located in a vibrant retail environment, we provide flexible working hours and a supportive team atmosphere, making it an ideal place for those passionate about beauty and sustainability.
Contact Details:
The Body Shop International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Eccles
✨Tip Number 1
Get to know The Body Shop's values and products inside out. When you walk into that interview, show us your passion for ethical beauty and how you can contribute to our mission of being a force for good.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers on the shop floor. We want to see you shine in your ability to connect and build rapport with people.
✨Tip Number 3
Be ready to share your ideas on how to drive sales and enhance customer experience. We love fresh perspectives, so don’t hold back on how you’d mix things up in our store!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a positive impact.
We think you need these skills to ace Customer Consultant in Eccles
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers find the right products and that you resonate with our mission of being a force for good.
Tailor Your Application:Make sure to customise your application to reflect how your skills and experiences align with the role. Highlight any customer service experience you have and how it relates to building rapport with customers – that's what we’re all about!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective on beauty and how you can contribute to our team’s success at The Body Shop.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and product range. Understand their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and resolved issues. Be ready to discuss how you can apply these skills to enhance the shopping experience at The Body Shop.
✨Demonstrate Your Passion for Beauty
Express your enthusiasm for beauty products and the retail industry during the interview. Share your favourite products from The Body Shop and why they resonate with you. This will help convey your genuine interest in the role and the brand.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Practice responding to scenarios where you might need to handle a difficult customer or recommend products based on specific needs. This will showcase your ability to think on your feet and provide excellent service.
