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For Companies At a Glance
- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy a vibrant work culture, learn about ethical products, and make a difference.
- Why this job: Be part of a brand that empowers communities and stands up for what’s right.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 21600 - 36000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
-Strong interpersonal skills to build rapport with customers – customer service experience is ideal
-Ability to communicate and listen effectively
-A genuine passion for beauty and the retail industry
-Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Strong interpersonal skills to build rapport with customers – customer service experience is ideal
-Ability to communicate and listen effectively
-A genuine passion for beauty and the retail industry
-Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
CUSTOMER CONSULTANT employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER CONSULTANT
✨Tip Number 1
Familiarize yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with customers.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in building rapport and addressing customer needs effectively.
✨Tip Number 3
Stay updated on current beauty trends and The Body Shop's product offerings. Being knowledgeable about the products will allow you to provide expert advice and enhance the customer experience.
✨Tip Number 4
Be prepared to showcase your passion for beauty and retail during the interview. Share personal experiences that highlight your enthusiasm and how it aligns with The Body Shop's mission.
We think you need these skills to ace CUSTOMER CONSULTANT
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with The Body Shop's values, history, and commitment to ethical beauty. This will help you align your application with their mission and demonstrate your passion for the brand.
Highlight Customer Service Experience: Emphasize any previous customer service roles you've held. Provide specific examples of how you've built rapport with customers and delivered exceptional service, as this is crucial for the role.
Show Your Passion for Beauty: Express your genuine interest in beauty products and the retail industry. Mention any relevant experiences or knowledge that showcase your enthusiasm and understanding of the market.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what The Body Shop is looking for.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Beauty
Make sure to express your genuine passion for beauty and the retail industry during the interview. Share personal experiences or stories that highlight your interest in ethical products and how they align with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare examples of how you've successfully built rapport with customers in previous roles. Highlight your customer service experience and be ready to discuss how you handle different customer interactions.
✨Know the Products and Their Origins
Familiarize yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and their benefits will show your commitment to the brand and its philosophy.
✨Be Ready for Situational Questions
Expect questions that assess your ability to communicate and listen effectively. Prepare to share scenarios where you had to resolve customer issues or provide exceptional service, showcasing your problem-solving skills.
