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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 43200 £ per year.
Customer Consultant
The Body Shop International Limited
York, North Yorkshire
£26,302 per year – estimated ?
Permanent
Full time
NEW
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand, with a focus on empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth and like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who is not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on‑hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we are actually helping communities build a better life.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
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Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showcasing your alignment with their philosophy.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of their product range, including ingredients and benefits, will enable you to provide exceptional customer service and demonstrate your passion for beauty.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like scenario. This will help you build rapport and improve your ability to listen and respond effectively to customer needs.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility for evening, weekend, and holiday shifts, showing that you're ready to accommodate these needs can set you apart from other candidates.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Emphasise your customer service experience and interpersonal skills in your CV. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention any relevant experiences that reflect your ability to provide exceptional customer service and your enthusiasm for The Body Shop's products.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for a job, but that you truly care about the brand.
✨Highlight Your Customer Service Experience
Prepare examples from your past experiences where you've provided exceptional customer service. Discuss how you built rapport with customers and resolved any issues they faced. This will show that you have the skills needed to thrive in a customer consultant role.
✨Demonstrate Your Product Knowledge
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Be ready to discuss specific products and how they can benefit customers. This knowledge will help you stand out as a candidate who is prepared and enthusiastic about the role.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, think of examples where you've successfully worked as part of a team. Highlight how you contributed to achieving common goals and how you can bring that collaborative spirit to The Body Shop.
