Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes social impact while being your authentic self.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Wear what makes you feel good; we provide a unique Green Apron instead of a uniform.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions.
✨Tip Number 2
Engage with the products before your interview. Try out a few items, learn about their ingredients, and be ready to share your personal experiences with customers to demonstrate your passion for the brand.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Highlight any experience you have in retail or similar environments where you made a positive impact.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. The Body Shop values open availability for shifts, so emphasising your willingness to work evenings, weekends, and holidays can set you apart from other candidates.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of beauty products. Emphasise skills that demonstrate your ability to connect with customers and drive engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for The Body Shop's philosophy. Mention specific products or campaigns that resonate with you and explain how you can contribute to their mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to connect with people and provide exceptional service, as this is crucial for a Customer Consultant role.
✨Showcase Your Product Knowledge
Be ready to discuss The Body Shop's products, especially their vegetarian and vegan options. Understanding the origins and benefits of these products will help you impress during the interview and demonstrate your enthusiasm for the role.
✨Emphasise Flexibility and Teamwork
Mention your open availability for shifts and your willingness to support the store management team. Highlight any previous experience working collaboratively in a team environment, as this aligns with the company's values.
