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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes social impact while being your authentic self.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Wear what makes you feel good; we provide a unique Green Apron instead of a uniform.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions.
✨Tip Number 2
Engage with the products before your interview. Try out a few items from their range, especially those that are vegetarian or vegan, so you can share your personal experiences and recommendations with customers.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in the past. Highlight any experience you have in retail or similar environments where you’ve driven sales through exceptional service.
✨Tip Number 4
Be ready to discuss your availability openly. Since the role requires flexibility for evening, weekend, and holiday shifts, demonstrating your willingness to accommodate these needs will make you a more attractive candidate.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand The Body Shop's mission and values. Familiarise yourself with their commitment to ethical beauty and community trade. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles where you've engaged with customers. Mention specific examples of how you've provided exceptional service or contributed to a positive customer experience.
Show Your Passion: Express your enthusiasm for The Body Shop's products and philosophy in your application. Share why you are passionate about cruelty-free beauty and how it aligns with your personal values. This can set you apart from other candidates.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Consultant role. Use keywords from the job description and demonstrate how your skills and experiences make you a perfect fit for the position.
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen to their needs and recommend products that suit their preferences. This is crucial for a role focused on customer consultation.
✨Show Your Passion for Sustainability
The Body Shop values sustainability and ethical practices. Be ready to discuss why these issues matter to you and how you can contribute to their mission. This will resonate well with the interviewers and align with their brand ethos.
✨Be Open About Your Availability
Since the role requires open availability for various shifts, be honest about your schedule during the interview. Showing flexibility and willingness to work evenings, weekends, and holidays will demonstrate your commitment to the team.
