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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
Responsibilities
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills Personal Conduct
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty-free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up., With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer\’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
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Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showcasing your alignment with their vision.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of their product range, including ingredients and benefits, will allow you to engage customers effectively and demonstrate your expertise as a Customer Consultant.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build rapport and improve your ability to listen and respond to customer needs, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your passion for beauty and retail during any interviews or informal chats. Sharing personal experiences or stories related to The Body Shop can make you stand out as a genuine candidate who truly cares about the industry.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV: Emphasise your customer service experience and interpersonal skills in your CV. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention how you can contribute to the store's success by providing exceptional customer service and embodying the brand's ethos.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the business.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Share any personal experiences or knowledge you have about cruelty-free products and ethical beauty, as this will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built rapport with customers and addressed their needs, as this role heavily relies on strong interpersonal skills.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their origins. Being able to discuss specific products and their benefits during the interview will show your commitment and readiness to engage with customers effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in a retail environment. Think of scenarios where you had to handle difficult customers or make quick decisions, and be prepared to explain how you managed those situations.