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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a real impact.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty while having fun.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 42000 £ per year.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
customer consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions with the team.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ingredients, benefits, and origins of The Body Shop products will enable you to provide insightful recommendations to customers, showcasing your expertise.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build rapport and improve your ability to listen and respond to customer needs effectively.
✨Tip Number 4
Be prepared to discuss your passion for beauty and retail during the interview. Share personal experiences that highlight your enthusiasm and how it aligns with The Body Shop's mission to empower people and enrich the planet.
We think you need these skills to ace customer consultant
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and social responsibility in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience and interpersonal skills. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and the retail industry. Mention any relevant experiences that illustrate your ability to provide exceptional customer service and how you can contribute to the team.
Showcase Your Product Knowledge: In your application, express your enthusiasm for The Body Shop products. Mention any knowledge you have about their ingredients or ethical sourcing practices, as this will show your genuine interest in the brand.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry during the interview. Share any personal experiences or stories that highlight your enthusiasm for ethical beauty and how it aligns with The Body Shop's values.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from previous roles where you provided exceptional customer service, and be ready to discuss how you effectively communicated and listened to customer needs.
✨Know the Brand Inside Out
Familiarise yourself with The Body Shop's history, values, and product range. Being able to discuss their commitment to cruelty-free and ethically sourced products will show your dedication and understanding of the brand's mission.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking about how you would engage with a customer who is unsure about what product to choose, and how you can provide tailored recommendations based on their preferences.
