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For Companies At a Glance
- Tasks: Engage with customers, share product insights, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Other info: Wear what makes you feel good; we celebrate diversity and inclusion in our workplace.
- Why this job: Be part of a brand that empowers communities and promotes sustainability while expressing your individuality.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop was founded in 1976 with a vision of business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, empowering people and enriching our planet. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell: As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform - We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose.
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Engage with the products before your interview. Try out a few of their vegetarian and vegan offerings, and be prepared to share your personal experiences with them. This will show your genuine interest and help you recommend products effectively.
✨Tip Number 3
Be ready to discuss how you can contribute to customer engagement. Think of examples from your past experiences where you've successfully connected with customers or driven sales through exceptional service.
✨Tip Number 4
Show your enthusiasm for local activism and community involvement. The Body Shop values employees who are passionate about making a positive impact, so be prepared to share any relevant volunteer experiences or causes that matter to you.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's history, values, and commitment to ethical beauty. Highlight your understanding of their mission in your application to show you align with their vision.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of beauty products. Emphasise skills that demonstrate your ability to connect with customers and drive engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ethical beauty and your enthusiasm for the role. Mention specific examples of how you've engaged with customers in the past and how you can contribute to The Body Shop's goals.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the store.
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand and its mission.
✨Demonstrate Customer Engagement Skills
As a Customer Consultant, your ability to connect with customers is crucial. Prepare examples of how you've successfully engaged with customers in the past, whether through providing exceptional service or understanding their needs. Highlight your passion for helping others find products that suit them.
✨Showcase Your Product Knowledge
Be ready to discuss The Body Shop's product range, especially their vegetarian and vegan options. Research the ingredients and benefits of key products so you can speak confidently about them during the interview. This will demonstrate your enthusiasm and readiness to educate customers.
✨Embrace Your Individuality
The Body Shop values authenticity and individuality. Be yourself during the interview and express how your unique background and experiences can contribute to the team. Share any personal connections you have to the brand's values or products to make a memorable impression.