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For Companies At a Glance
- Tasks: Engage with customers and share your passion for ethical beauty products.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and activism.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time.
- Why this job: Make a positive impact while connecting with customers and promoting sustainability.
- Qualifications: A passion for customer engagement and flexible availability for shifts.
- Other info: Opportunities for growth and support for your unique identity.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- Learn and understand our products – they\’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes, we\’re not just selling a skin care routine, we\’re also helping communities build a better life
- Learn our customer\’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What We Look For
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.
What We Offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don\’t believe in uniformity. We\’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills Personal Conduct Commerciality
About The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that\’s us. Over 40 years later, we\’re proud to be pioneering cruelty‑free beauty every step of the way. We\’re the original ethical beauty brand. We\’ve got a thing for empowering people and enriching our planet. We\’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We\’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We\’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who\’s not afraid to mix things up.
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Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with the team, you can show your passion for ethical beauty and how you can contribute to their mission.
✨Tip Number 2
Practice your customer engagement skills! Think about how you would connect with customers and recommend products that suit their needs. Role-playing with a friend can help you feel more confident when it comes to those real-life interactions.
✨Tip Number 3
Be ready to showcase your personality! The Body Shop loves individuality, so don’t be afraid to express yourself during interviews. Share your unique experiences and how they align with the brand’s values – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. Let’s get you on board with The Body Shop family!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to create a positive impact.
Tailor Your Application: Make sure to customise your application to reflect the role of Customer Consultant. Highlight any relevant experience you have in customer service or sales, and how it aligns with our commitment to exceptional service and ethical beauty.
Be Authentic: We value authenticity at The Body Shop, so don’t be afraid to show your true self in your application. Share personal stories or experiences that connect you to our brand’s ethos and community-driven initiatives.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with the ingredients, their origins, and the ethical practices behind them. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embrace The Body Shop's commitment to cruelty-free beauty and community trade. Be ready to discuss how these values resonate with you personally. Sharing your passion for ethical beauty can set you apart from other candidates.
✨Engage with Customer Scenarios
Prepare for role-play scenarios where you might need to recommend products based on customer needs. Think about how you would approach different customer personalities and preferences. Practising these interactions can help you feel more confident during the actual interview.
✨Show Your Flexibility
Since the role requires open availability for various shifts, be upfront about your flexibility. Highlight any previous experience working in retail or customer service, especially during busy periods like evenings and weekends. This shows you're ready to jump in and support the team whenever needed.