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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive impact.
- Benefits: Flexible shifts, employee discounts, and a chance to make a difference.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.Â
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.Â
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.Â
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer consultant
✨Tip Number 1
Get to know the company! Before your interview, dive into The Body Shop's values and mission. Show us that you’re not just another candidate but someone who genuinely aligns with our vision of ethical beauty and community support.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. We want to see how you’d engage with them on the shop floor and provide that exceptional service we pride ourselves on.
✨Tip Number 3
Be ready to share your passion for beauty! Whether it’s your favourite products or trends, let us know what excites you about the retail industry. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and being part of something bigger than just a job.
We think you need these skills to ace Customer consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers find the right products and that you resonate with our values of ethical beauty.
Be Personable: Use a friendly tone in your application. Remember, we’re all about building rapport with customers, so showing off your interpersonal skills in your writing can really make you stand out. Let us know how you connect with people!
Highlight Relevant Experience: If you've got any customer service experience, make sure to mention it! We love seeing how you've helped customers in the past, so share those stories that showcase your ability to provide exceptional service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Body Shop!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's values and products. Familiarise yourself with their ethical practices and community trade programmes. This knowledge will not only impress your interviewers but also show that you genuinely care about the brand and its mission.
✨Show Off Your People Skills
As a Customer Consultant, strong interpersonal skills are key. Prepare examples of how you've built rapport with customers in the past. Think of specific situations where you went above and beyond to provide exceptional service – this will highlight your ability to connect with people.
✨Be Passionate About Beauty
Let your passion for beauty and retail shine through during the interview. Share your favourite products or trends and explain why they resonate with you. This enthusiasm can be contagious and will demonstrate that you're not just looking for a job, but a role that aligns with your interests.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. Inquire about their community initiatives or how they ensure customer satisfaction. This shows that you're engaged and interested in contributing to the company's mission, making you a memorable candidate.