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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive impact.
- Benefits: Flexible shifts, employee discounts, and a chance to make a difference.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there\’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we\’re not just selling them an ideal, we\’re actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products and values. When you walk into that interview, show your passion for ethical beauty and how it aligns with your own beliefs.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Role-play with a friend or family member to get comfortable with engaging and listening effectively.
✨Tip Number 3
Be ready to share your ideas! The Body Shop loves innovation, so come prepared with suggestions on how you could enhance customer experience or promote their products. Show them you’re not afraid to mix things up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and are keen to be part of something that makes a positive impact.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for beauty and retail shine through! We want to see that you genuinely care about helping customers find the right products and that you resonate with our values at The Body Shop.
Be Personable: Use a friendly tone in your application. Remember, we’re all about building relationships with our customers, so showing off your interpersonal skills in your writing can really make you stand out!
Highlight Relevant Experience: If you've got any customer service experience, make sure to mention it! We’re looking for someone who can connect with our customers, so share any stories or examples that showcase your skills in this area.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's values and product range. Familiarise yourself with their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress your interviewers but also show that you genuinely care about the brand.
✨Showcase Your People Skills
As a Customer Consultant, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully built rapport with customers. Think of times when you went above and beyond to provide exceptional service – these stories will resonate well with the interviewers.
✨Be Passionate and Authentic
Let your passion for beauty and retail shine through during the interview. Share why you love The Body Shop and how its mission aligns with your personal values. Authenticity is crucial, so don’t be afraid to express your enthusiasm for the role and the brand.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Practice responding to hypothetical situations, like handling a dissatisfied customer or recommending products based on specific needs. This will help you demonstrate your ability to think on your feet and provide excellent service.