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For Companies At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, free samples, volunteer time, and growth opportunities.
- Why this job: Be part of a brand that stands for good and connects with communities.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
- Other info: Wear what makes you feel good and join our inclusive networks.
The predicted salary is between 30000 - 48000 £ per year.
Job Description
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.Â
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.Â
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
- Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.Â
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with the team, you can show your passion for ethical beauty and how you can contribute to their mission.
✨Tip Number 2
Practice your customer engagement skills! Think about how you would connect with customers and recommend products that suit their needs. Role-playing with a friend can help you feel more confident when it comes to those real-life interactions.
✨Tip Number 3
Be ready to showcase your personality! The Body Shop loves individuality, so don’t be afraid to express who you are during interviews. Share your experiences and how they align with their values – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. Let’s get you on board with The Body Shop family!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to create a positive impact.
Tailor Your Application: Make sure to customise your application to reflect the role of Customer Consultant. Highlight any relevant experience you have in customer service or sales, and how it aligns with our commitment to exceptional service and ethical beauty.
Be Authentic: We value authenticity at The Body Shop, so don’t be afraid to show your true self in your application. Share personal stories or experiences that connect you to our brand’s ethos and demonstrate how you can contribute to our community.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we stand for!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with the ingredients, their origins, and the ethical practices behind them. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and embrace The Body Shop's commitment to cruelty-free beauty and community trade. Be ready to discuss how these values resonate with you personally. Sharing your passion for ethical beauty can set you apart from other candidates.
✨Engage in Role-Play Scenarios
Prepare for potential role-play scenarios where you might need to advise a customer. Think about how you would approach different customer needs and preferences. Practising this can help you feel more confident and demonstrate your customer engagement skills during the interview.
✨Show Your Flexibility
Since the role requires open availability for various shifts, be upfront about your flexibility. Highlight any previous experience working in retail or customer service, especially during busy periods like evenings and weekends, to showcase your commitment to the team.