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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive impact.
- Benefits: Flexible shifts, employee discounts, and a chance to make a difference.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Body Shop is committed to generating positive economic, social and environmental impact. We are pioneering cruelty-free beauty and built on activist roots, empowering people and enriching our planet. We stand for doing things a little differently and speaking the truth while upholding our values and vision. We are looking for someone who is not afraid to mix things up and contribute to our mission.
Your role
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer\’s preference, there is a lot to choose from. Our team is on-hand to talk with customers every day, learn their needs and recommend products that make them feel good. We offer products with natural ingredients, many sourced ethically using Community Trade programmes. When advising customers on skincare regimes, we aim to help communities build a better life as well as meet customer needs.
Key responsibilities
- Offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy.
- Learn products, their origins, and proactively engage with customers to find ranges that suit their preferences and lifestyle.
- Deliver exceptional customer service on the shop floor at all times.
- Demonstrate and uphold the company’s values and vision while ensuring adherence to procedures and policies.
What we look for
- Strong interpersonal skills to build rapport with customers; customer service experience is ideal.
- Ability to communicate and listen effectively.
- A genuine passion for beauty and the retail industry.
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
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Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know the company! Before your interview, dive into The Body Shop's values and mission. Show us that you’re not just another candidate but someone who genuinely resonates with our commitment to ethical beauty and community support.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. We want to see how you’d engage with them on the shop floor, so role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share your passion for beauty! Whether it’s your favourite products or trends, let us know what excites you about the retail industry. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and serious about joining our team at The Body Shop. Don’t miss out!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: Let your love for beauty and retail shine through in your application. We want to see how your enthusiasm aligns with our mission of being a force for good!
Tailor Your CV: Make sure your CV highlights relevant customer service experience and interpersonal skills. We’re looking for those who can connect with customers, so show us how you’ve done that before!
Be Authentic: We value honesty and authenticity, so don’t be afraid to let your personality come through in your cover letter. Share why you resonate with our values and how you can contribute to our unique culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Stuff
Before the interview, dive deep into The Body Shop's values and products. Familiarise yourself with their ethical practices and community trade programmes. This knowledge will not only impress your interviewers but also show that you genuinely care about the brand and its mission.
✨Showcase Your People Skills
As a Customer Consultant, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully built rapport with customers. Think of times when you went above and beyond to provide exceptional service – these stories will resonate well during your interview.
✨Be Passionate About Beauty
Let your passion for beauty and the retail industry shine through. Share what excites you about working in this field and how you stay updated on trends. This enthusiasm can set you apart and demonstrate that you're not just looking for a job, but a role that aligns with your interests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Practice responding to situations like handling a dissatisfied customer or recommending products based on specific needs. This preparation will help you feel more confident and articulate during the interview.
