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- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
Job Description
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.Â
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.Â
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.Â
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant - 12 hrs- Edinburgh St James employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant - 12 hrs- Edinburgh St James
✨Tip Number 1
Get to know the company! Before your interview, dive into The Body Shop's values and mission. Show us that you’re not just another candidate but someone who genuinely aligns with our vision of ethical beauty and community support.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. We want to see how you’d engage with them on the shop floor, so be ready to share examples from your past experiences.
✨Tip Number 3
Be yourself! We love authenticity, so don’t be afraid to let your personality shine through during the interview. Share your passion for beauty and retail, and let us see how you can mix things up in our store.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and being part of our mission to make a positive impact.
We think you need these skills to ace Customer Consultant - 12 hrs- Edinburgh St James
Some tips for your application 🫡
Show Your Passion: Let us see your genuine love for beauty and retail in your application. Share any experiences that highlight your enthusiasm for the industry, as we’re all about keeping it real and empowering people.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect our values and vision. Highlight how your skills align with our commitment to exceptional customer service and ethical practices.
Be Personable: We value strong interpersonal skills, so don’t shy away from showcasing your ability to connect with others. Use examples from past experiences where you’ve built rapport with customers or worked well in a team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Body Shop!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with The Body Shop’s values and products. Dive into their history, especially their commitment to cruelty-free beauty and ethical sourcing. This knowledge will not only impress your interviewers but also show that you genuinely care about the brand.
✨Show Off Your People Skills
As a Customer Consultant, strong interpersonal skills are key. Prepare examples from your past experiences where you’ve successfully built rapport with customers. Think of times when you went above and beyond to provide exceptional service – these stories will highlight your suitability for the role.
✨Be Ready to Engage
Expect to demonstrate your ability to engage with customers during the interview. You might be asked to role-play a customer interaction or provide product recommendations. Practice this beforehand so you can showcase your communication skills and passion for beauty in a natural way.
✨Flexibility is Key
The job requires open availability for various shifts. Be prepared to discuss your schedule and how you can accommodate evening, weekend, and holiday shifts. Showing that you’re flexible and willing to adapt will make you a more attractive candidate.