Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the team in driving sales through exceptional customer service on the shop floor.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a positive impact.
- Why this job: Be part of a brand that empowers communities and promotes sustainability while sharing your passion for beauty.
- Qualifications: Strong interpersonal skills and a genuine passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products – they\’re packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we\’re not just selling a skin care routine, we\’re also helping communities build a better life
- Learn our customer\’s needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don\’t believe in uniformity. We\’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showcasing your alignment with their vision.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of their product range, including ingredients and benefits, will enable you to provide exceptional customer service and recommendations that resonate with customers.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. Role-playing different customer scenarios can help you become more comfortable in building rapport and effectively communicating with potential customers.
✨Tip Number 4
Be prepared to demonstrate your passion for beauty and retail during any interviews or discussions. Share personal experiences or stories that highlight your enthusiasm for the industry and how it aligns with The Body Shop's ethos.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand The Body Shop's Values: Before applying, take some time to understand The Body Shop's commitment to ethical beauty and community trade. Reflect this understanding in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasise any previous customer service experience you have. Use specific examples to demonstrate your strong interpersonal skills and ability to build rapport with customers.
Show Your Passion: Express your genuine passion for beauty and the retail industry in your cover letter. Mention any personal experiences or interests that relate to The Body Shop's products and philosophy.
Tailor Your CV: Make sure your CV is tailored to the role of a Customer Consultant. Highlight skills such as effective communication, teamwork, and adaptability, which are essential for the position.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for any job, but that you truly care about the brand.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you've provided exceptional customer service. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a customer consultant role.
✨Demonstrate Strong Interpersonal Skills
During the interview, focus on showcasing your ability to build rapport with others. Use active listening techniques and engage with the interviewer by asking thoughtful questions. This will reflect your capability to connect with customers effectively.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Be prepared to discuss how you would recommend products based on customer preferences, showing that you can provide tailored advice and enhance the shopping experience.
