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For Companies At a Glance
- Tasks: Engage with customers, provide product insights, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a 50% discount on products, freebies, and volunteer time for causes you care about.
- Why this job: Be part of a brand that empowers communities and promotes social impact while being your authentic self.
- Qualifications: A passion for customer engagement and open availability for flexible shifts is essential.
- Other info: Wear what makes you feel good with our unique Green Apron uniform policy.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.Â
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.Â
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
- Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.Â
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Customer Consultant employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with The Body Shop's products and their ethical sourcing. Understanding the origins and benefits of the ingredients will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer engagement skills during any interactions. Be prepared to discuss how you can create a welcoming atmosphere and provide exceptional service, as this is key to driving sales and building customer loyalty.
✨Tip Number 3
Highlight your flexibility and availability for various shifts. The Body Shop values open availability, so emphasising your willingness to work evenings, weekends, and holidays can set you apart from other candidates.
✨Tip Number 4
Demonstrate your alignment with The Body Shop's values, particularly around activism and community support. Share any relevant experiences or initiatives you've been involved in that reflect your commitment to making a positive impact.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and any knowledge of beauty products. Emphasise skills that demonstrate your ability to connect with customers and drive engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ethical beauty and your understanding of The Body Shop's philosophy. Mention specific examples of how you can contribute to their mission.
Showcase Your Availability: Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand's Values
Before your interview, make sure you understand The Body Shop's commitment to ethical beauty and community trade. Familiarise yourself with their history and how they empower people and enrich the planet. This will show your genuine interest in the brand.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen to their needs and provide tailored recommendations, especially regarding vegetarian and vegan products.
✨Show Your Passion for Sustainability
The Body Shop is all about making a positive impact. Be ready to discuss your views on sustainability and how you can contribute to their mission. Share any personal experiences or initiatives you've been involved in that align with their values.
✨Be Open About Your Availability
Since the role requires flexibility for evening, weekend, and holiday shifts, be upfront about your availability. This shows your willingness to meet the demands of the job and your commitment to being a reliable team member.