At a Glance
- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant work culture, and the chance to make a difference.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
- Why this job: Be part of a brand that empowers communities and promotes ethical beauty.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Customer Consultant in Crawley employer: The Body Shop International Limited
The Body Shop is an exceptional employer that champions a culture of empowerment and ethical practices, making it a rewarding place to work for Customer Consultants. With a commitment to social and environmental impact, employees are encouraged to grow within a supportive team that values individuality and creativity. Located in a vibrant retail environment, staff enjoy the unique advantage of promoting cruelty-free beauty while engaging with customers who share their passion for sustainability.
Contact Details:
The Body Shop International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Crawley
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions, showcasing your alignment with their vision.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of their offerings, including ingredients and benefits, will allow you to engage customers effectively and demonstrate your expertise as a Customer Consultant.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like scenario. This will help you build rapport and improve your ability to listen and respond to customer needs, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your passion for beauty and retail during any interviews or informal chats. Sharing personal experiences or stories related to The Body Shop can make you stand out as a genuine candidate who truly cares about the industry.
We think you need these skills to ace Customer Consultant in Crawley
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and community trade in your application.
Tailor Your CV:Emphasise your customer service experience and interpersonal skills in your CV. Use specific examples that demonstrate how you've successfully engaged with customers in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for beauty and retail. Mention how you can contribute to the store's success by providing exceptional customer service and embodying the brand's philosophy.
Showcase Your Availability:Clearly state your availability for evening, weekend, and holiday shifts in your application. This shows your flexibility and willingness to meet the needs of the business.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Talk about why ethical beauty matters to you and how it aligns with your personal beliefs. This will demonstrate that you're not just looking for any job, but that you truly care about the brand.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for a Customer Consultant role.
✨Demonstrate Strong Interpersonal Skills
During the interview, focus on showcasing your ability to build rapport with others. Use active listening techniques and engage with the interviewer by asking thoughtful questions. This will reflect your capability to connect with customers effectively.
✨Be Ready to Discuss Product Knowledge
Familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Be prepared to discuss how you would recommend products to customers based on their needs, showing that you can provide insightful advice and enhance their shopping experience.
