Regional Manager in City of Westminster

Your role in a nutshell

We are looking for an experienced Regional Manager to lead a region of approximately 25-30 stores across London, Essex and Kent. This is a high-impact leadership role with accountability for sales performance, profitability, customer experience, people development, operational excellence and brand execution. Reporting to the Head of Retail, you'll play a key role in delivering sustainable growth by creating a high-performing retail operation that balances commercial success, exceptional customer experiences and strong people leadership in a fast-paced omnichannel environment.

More about the role

As Regional Manager, you'll lead and inspire a network of Store Managers, creating a culture of accountability, engagement and high performance across your region.

• Leading, coaching and developing Store Managers to build strong leadership capability and succession pipelines.
• Driving sustainable sales growth and profitability by identifying commercial opportunities, analysing performance and implementing effective action plans.
• Championing exceptional customer experiences through consistent service standards, brand storytelling and flawless execution of campaigns and launches.
• Taking ownership of regional performance across sales, profit, payroll, productivity, compliance, shrinkage and customer metrics.
• Conducting purposeful store visits to review performance, coach leaders, identify opportunities and remove barriers to success.
• Building strong, inclusive and engaged teams through coaching, recognition and effective performance management.
• Developing strong partnerships with Head Office functions and key stakeholders to align priorities and support wider business objectives.
• Leading regional projects, trials and initiatives, providing insight and recommendations to support business growth.
• Ensuring consistent execution of omnichannel priorities, supporting connected customer journeys and seamless service delivery.
• Leading change effectively, embedding new ways of working while maintaining operational discipline, compliance and health and safety standards.

What we look for

We're looking for a commercially minded and people-focused retail leader who can inspire teams, drive performance and lead through change. You will bring:

• Proven success in a senior multi-site retail leadership role, ideally within beauty, skincare, cosmetics or a customer-led speciality retail environment.
• Experience leading through others across a large store portfolio of 25-30 stores or a comparable scale.
• A strong track record of building high-performing teams and developing leadership capability.
• Excellent commercial and financial acumen, with the ability to interpret data, identify trends and translate insight into action.
• Strong stakeholder management and influencing skills, with the ability to build credibility and alignment across functions.
• Confidence and resilience in leading change within a fast-paced retail environment.
• Experience working within an omnichannel retail business and understanding how stores contribute to connected customer journeys and commercial success.

Measures of Success

• Lead by example and foster a culture of ownership, accountability and high performance.
• Balance customer, people and commercial priorities with a business-wide mindset.
• Build trust through collaboration, influence and clear decision-making.
• Use insight and sound judgement to make commercially balanced decisions.
• Coach, support and challenge others to unlock potential and raise performance.
• Embrace change with agility, positivity and a solutions-focused approach.