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For Companies At a Glance
- Tasks: Support store management by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible shifts, a vibrant team culture, and the chance to work with ethical products.
- Why this job: Be part of a brand that empowers communities and stands up for what’s right.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes – so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
Talent Drivers
Collaborative Skills
Personal Conduct
Commerciality
Purpose
CC 12HR FTC employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CC 12HR FTC
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions.
✨Tip Number 2
Brush up on your product knowledge! Knowing the origins and benefits of The Body Shop's products will enable you to provide insightful recommendations to customers, showcasing your expertise.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail-like setting. This will help you build rapport and improve your ability to listen and respond to customer needs effectively.
✨Tip Number 4
Be prepared to demonstrate your passion for beauty and retail during any interviews or discussions. Share personal experiences that highlight your enthusiasm and how it aligns with The Body Shop's philosophy.
We think you need these skills to ace CC 12HR FTC
Some tips for your application 🫡
Understand The Body Shop's Values: Before applying, take some time to understand The Body Shop's commitment to ethical beauty and social responsibility. Reflect this understanding in your application to show that you align with their mission.
Tailor Your CV: Highlight any customer service experience you have, especially in retail or beauty. Emphasise your interpersonal skills and any relevant achievements that demonstrate your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and the retail industry. Mention specific products or campaigns from The Body Shop that resonate with you, and explain how you can contribute to their vision.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
Make sure to express your genuine interest in The Body Shop's mission and values. Share any personal experiences or knowledge you have about cruelty-free products and ethical sourcing, as this will resonate well with the interviewers.
✨Demonstrate Strong Interpersonal Skills
Prepare examples from your past experiences where you've successfully built rapport with customers. Highlight your ability to listen actively and communicate effectively, as these skills are crucial for the role.
✨Know the Products Inside Out
Familiarise yourself with The Body Shop's product range and their unique selling points. Being able to discuss specific products and their benefits will show that you're proactive and genuinely interested in helping customers.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think of situations where you went above and beyond for a customer, and be prepared to explain your thought process and actions.
