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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in-store.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive change.
- Benefits: Enjoy flexible hours, a vibrant work culture, and the chance to make a real impact.
- Why this job: Be part of a brand that stands for ethical beauty and empowers people and the planet.
- Qualifications: Experience in customer service or beauty retail, with strong leadership and communication skills.
- Other info: Must be flexible to work weekends and holidays; passion for beauty products is essential.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Work with the Shop Manager to meet sales & performance targets
- Work with the Shop Manager to manage stock; monitor & manage change
- Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Identify & attract high potential candidates & develop current team members to succeed in their goals
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
What we look for
- Experience in a customer facing role, people leadership & team development
- Ability to meet sales & performance targets with outstanding planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Outstanding problem solving & communication skills
- Experience using data (KPI’s) to make sound business decisions preferred
- Comfortable with Microsoft Office Suite
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
- Flexibility to work across Sunday to Saturday is required
What we offer
- Benefits start within your first month
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Paid volunteer days – so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Ability to offer a real living wage to your Customer Consultants
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose
Assistant Manager employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and social responsibility will help you align your answers during the interview, showcasing your passion for the brand.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a retail environment. Highlight specific instances where you motivated your team to achieve sales targets or improve customer service, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Research current trends in the beauty industry and be ready to discuss them. Showing that you're knowledgeable about competitors and market dynamics will demonstrate your commercial awareness and ability to drive sales.
✨Tip Number 4
Practice your communication skills, especially in scenarios involving conflict resolution or team management. Being able to articulate your approach to problem-solving will be key in demonstrating your leadership capabilities.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and social responsibility in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in customer service and retail, particularly in beauty environments. Emphasise any leadership roles or achievements that demonstrate your ability to drive sales and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for The Body Shop and its products. Discuss how your skills and experiences make you a perfect fit for the Assistant Manager role, focusing on teamwork, problem-solving, and commercial awareness.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience in managing teams, driving sales, and providing exceptional customer service. Be ready to provide examples that illustrate your capabilities and fit for the role.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for The Body Shop and its values during the interview. Share specific examples of how you align with their mission of ethical beauty and how you can contribute to their goals.
✨Demonstrate Customer Service Excellence
Prepare to discuss your previous experiences in customer service, particularly in retail or beauty environments. Highlight instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Highlight Team Leadership Skills
Be ready to talk about your experience in leading and motivating a team. Provide examples of how you've successfully managed team dynamics and resolved conflicts, showcasing your ability to foster a positive work environment.
✨Understand the Beauty Market
Research current trends in the beauty industry and be prepared to discuss competitors. Showing that you have a solid understanding of the market will demonstrate your commitment to driving sales and enhancing customer loyalty.