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For Companies At a Glance
- Tasks: Assist the Store Manager in driving sales and delivering exceptional customer service.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a mission for positive impact.
- Benefits: Enjoy flexible hours, a vibrant team culture, and opportunities for personal growth.
- Why this job: Be part of a brand that empowers people and enriches the planet while developing your leadership skills.
- Qualifications: Experience in customer service or beauty retail, strong communication skills, and a passion for our products.
- Other info: Must be flexible to work weekends and holidays; teamwork is key!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.Â
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.Â
Your role in a nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
Customer Experience – As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery – Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
Teamwork and People Management – Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for
- Experience working within a customer service and/ or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Talent Drivers
Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose
Assistant Manager- 37.5 hrs- Glasgow St Enoch employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager- 37.5 hrs- Glasgow St Enoch
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and social responsibility will help you align your answers during the interview, showcasing your passion for the brand.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your ability to lead a team and drive sales. Highlight specific instances where you motivated your team to achieve targets or improved customer service.
✨Tip Number 3
Research current trends in the beauty industry and be ready to discuss how they might impact The Body Shop. Showing that you're knowledgeable about competitors and market dynamics can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills, as effective communication is key in this role. Be prepared to demonstrate how you would handle customer interactions and team dynamics, ensuring a positive store environment.
We think you need these skills to ace Assistant Manager- 37.5 hrs- Glasgow St Enoch
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with The Body Shop's values and mission. Highlight your alignment with their commitment to ethical beauty and social responsibility in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in customer service and retail, particularly in beauty environments. Emphasise any leadership roles or achievements that demonstrate your ability to drive sales and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for The Body Shop and its products. Discuss how your skills and experiences make you a perfect fit for the Assistant Manager role, focusing on teamwork, problem-solving, and customer service excellence.
Showcase Your Skills: In your application, highlight specific examples of how you've successfully led teams, met sales targets, and provided exceptional customer experiences. Use metrics where possible to quantify your achievements.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for The Body Shop and its values during the interview. Share specific examples of how you align with their mission of ethical beauty and how you can contribute to their goals.
✨Demonstrate Customer Service Excellence
Prepare to discuss your previous experiences in customer service, particularly in retail or beauty environments. Highlight any achievements in driving sales and improving customer satisfaction, as this role heavily focuses on delivering exceptional customer experiences.
✨Highlight Team Leadership Skills
Be ready to talk about your experience in leading and motivating a team. Provide examples of how you've successfully resolved conflicts or improved team dynamics, as teamwork is crucial for the Assistant Store Manager position.
✨Familiarise Yourself with Retail Trends
Research current trends in the beauty market and be prepared to discuss competitors. Showing that you understand the retail landscape will demonstrate your commercial awareness and ability to adapt to changes in the industry.