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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, the original ethical beauty brand with a purpose.
- Benefits: Enjoy a 50% discount on products, paid volunteer days, and flexible working hours.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Opportunities for growth and a supportive, inclusive work environment.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.
More about the role
- Lead & work as part of a successful, engaged team to best meet the needs of our customers
- Help to shape a customer focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
- Problem solves effectively & proactively as much as possible using available resources
- Communicate effectively & act as a flexible & responsible role model to your team
- Ensure development of customer loyalty to further build The Body Shop brand
- Work with the Shop Manager to meet sales & performance targets
- Work with the Shop Manager to manage stock; monitor & manage change
- Use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
- Identify & attract high potential candidates & develop current team members to succeed in their goals
- Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
What we look for
- Experience in a customer facing role, people leadership & team development
- Ability to meet sales & performance targets with outstanding planning & organizing skills
- Ability to work collaboratively within a feedback culture
- Outstanding problem solving & communication skills
- Experience using data (KPI’s) to make sound business decisions preferred
- Comfortable with Microsoft Office Suite
- Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
- Flexibility to work across Sunday to Saturday is required
What we offer
- Benefits start within your first month
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on Gifts
- Freebies – when we launch new products, we want our Teams to be the first to fall in love with them
- Paid volunteer days – so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
- Ability to offer a real living wage to your Customer Consultants
- Opportunities to grow within the Brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose
Assistant Manager employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the brand inside out! Dive into The Body Shop's values, products, and campaigns. When you show genuine enthusiasm and understanding during interviews, it’ll really resonate with the hiring team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team or solved a problem. This will help you showcase your leadership skills and ability to drive results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for The Body Shop shine through in your application. We want to see how your values align with our mission of ethical beauty and activism. Share personal experiences that highlight your connection to our brand!
Tailor Your CV: Make sure your CV speaks directly to the role of Assistant Manager. Highlight your experience in customer-facing roles, team leadership, and any relevant achievements. We love seeing how you've driven sales and engaged customers in the past!
Be Data Savvy: Since we use KPIs to make decisions, it’s a good idea to mention any experience you have with data analysis. Show us how you've used data to drive performance and make sound business choices in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Body Shop International Limited
✨Know the Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and current campaigns. Understanding their commitment to ethical beauty and activism will not only impress your interviewers but also help you connect your personal values with the brand's purpose.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and develop others, as well as how you've tackled challenges. This is crucial for the Assistant Manager role, so be ready to discuss specific situations where you made a positive impact.
✨Be Data-Savvy
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Think about how you've used data to drive sales or improve team performance in previous roles. Being able to discuss this knowledge will demonstrate your commercial acumen and readiness to make sound business decisions.
✨Emphasise Customer Engagement
Prepare to talk about your experience in creating engaging customer experiences. Share specific strategies you've implemented to boost customer loyalty and satisfaction. This aligns perfectly with the role's focus on delivering retail excellence and enhancing the customer journey.
