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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive change.
- Benefits: Flexible hours, competitive pay, and a chance to make a real impact.
- Why this job: Be part of a brand that stands for good and empowers people.
- Qualifications: Experience in customer service or beauty, with strong leadership skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
Customer Experience – As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery – Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
Teamwork and People Management – Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for
- Experience working within a customer service and/ or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Talent Drivers
Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose
Assistant Manager employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company inside out! Research The Body Shop's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your passion for their mission and how you can contribute to their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at The Body Shop. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think of examples from your past experiences that highlight your skills and how you’ve driven sales or improved customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of The Body Shop family.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share why The Body Shop's values resonate with you and how you can contribute to our mission of ethical beauty.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. We want to see how you've gone above and beyond to create exceptional experiences for customers in the past!
Be a Team Player: We’re all about teamwork here at The Body Shop. In your application, mention any experiences where you’ve successfully collaborated with others to achieve a common goal. Show us you can be a supportive and flexible team member!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Body Shop International Limited
✨Know The Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and current campaigns. Understanding their commitment to ethical beauty and how they empower people will show your genuine interest and alignment with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service or led a team to achieve sales targets. Highlighting your ability to create a positive customer experience will resonate well with the interviewers.
✨Demonstrate Team Leadership
Think of specific instances where you've successfully managed a team or resolved conflicts. The Body Shop values teamwork, so showcasing your leadership skills and how you motivate others will be key in your interview.
✨Be Ready for Change
Retail is ever-evolving, so come prepared to discuss how you've adapted to changes in previous roles. Share your strategies for managing change and maintaining performance, as this aligns with what The Body Shop is looking for in an Assistant Manager.
