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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences and drive sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and positive impact.
- Benefits: Flexible hours, team-oriented environment, and opportunities for personal growth.
- Why this job: Be part of a brand that stands for good and empowers people.
- Qualifications: Experience in customer service or beauty retail with strong leadership skills.
- Other info: Dynamic role with a focus on teamwork and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.
More about the role
Customer Experience – As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery – Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
Teamwork and People Management – Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for
- Experience working within a customer service and/ or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Talent Drivers
Collaborative Skills
Commerciality
Leadership
Personal Conduct
Purpose
Assistant Manager employer: The Body Shop International Limited
Contact Detail:
The Body Shop International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into The Body Shop's values and products. Show us that you’re not just a fan but a true advocate for our mission of ethical beauty.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Be ready to share your ideas! We love fresh perspectives, so think about how you can mix things up in the store. Whether it’s a new sales strategy or a fun customer engagement idea, we want to hear it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a positive impact in the beauty industry.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share why you’re excited about The Body Shop and how our values resonate with you. We want to see that enthusiasm in your words!
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. Talk about specific instances where you’ve gone above and beyond to create a great experience for customers. We’re all about exceptional service, so show us what you’ve got!
Be Authentic and Real: At The Body Shop, we value authenticity. Don’t be afraid to let your personality come through in your application. Share your unique experiences and perspectives – we want to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Body Shop International Limited
✨Know The Brand Inside Out
Before your interview, dive deep into The Body Shop's history, values, and products. Understand their commitment to ethical beauty and how they empower people and the planet. This knowledge will not only impress but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet customer needs. This aligns perfectly with the role's focus on driving a customer-focussed store experience.
✨Demonstrate Team Leadership
Be ready to discuss your experience in leading and motivating a team. Share stories that highlight your ability to resolve conflicts, coach team members, and drive sales. The Body Shop values teamwork, so showing your collaborative skills will be key.
✨Stay Flexible and Adaptable
Retail is ever-changing, so be prepared to talk about how you've managed change in past roles. Highlight your flexibility in working hours and your ability to adapt to new challenges. This will resonate well with the company's need for someone who can monitor and manage change effectively.
