At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales in a vibrant store environment.
- Company: The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, free samples, volunteer time, and growth opportunities.
- Other info: Be part of a diverse team and express your individuality with our unique uniform policy.
- Why this job: Join a brand that stands for good and make a real difference in people's lives.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
The predicted salary is between 20000 - 25000 £ per year.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell:
- As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
- You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role:
- Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good.
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
What we look for:
- Interest in connecting with customers to drive customer engagement.
- Open availability for evening, weekend, and holiday shifts.
What we offer:
- Comprehensive onboarding in your new position.
- Training hours for you & your team as needed.
- A 50% discount on regular product & 30% on Gifts.
- Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Volunteer time so you can spend time with the causes that matter to you.
- Ability to make connections with Community Partners to drive local activism.
- Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Opportunities to grow within the Brand.
- Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Customer Consultant, Aberdeen employer: The Body Shop International Limited
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact in their communities. With a vibrant work culture that encourages individuality and inclusivity, team members enjoy comprehensive training, generous product discounts, and opportunities for personal growth. Located in Aberdeen, our store offers a unique chance to connect with customers while promoting cruelty-free products and supporting local activism.
Contact Details:
The Body Shop International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant, Aberdeen
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with the team, you can show your passion for ethical beauty and how you can contribute to their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for landing a role at The Body Shop. Personal connections can make a huge difference!
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. The Body Shop loves people who can connect and engage, so let that shine through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of The Body Shop family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Consultant, Aberdeen
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for The Body Shop shine through! We love seeing candidates who are genuinely excited about our products and values. Share why you want to be part of our mission to create a positive impact.
Tailor Your Application:Make sure to customise your application to reflect the role of Customer Consultant. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your interest in ethical beauty and community engagement!
Be Authentic:We value authenticity at The Body Shop, so don’t be afraid to be yourself in your application. Share your unique story and how it aligns with our brand’s ethos. We want to know what makes you, you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board to join our amazing team!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and resonate with The Body Shop's commitment to social and environmental impact. Be ready to discuss how you can contribute to their mission of being a force for good. Share personal experiences that align with their values to make a memorable impression.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen to their needs and provide tailored recommendations. This is crucial for a role focused on customer consultancy, so be ready to demonstrate your interpersonal skills.
✨Be Yourself and Embrace Diversity
The Body Shop values individuality and inclusivity, so don’t shy away from showing your true self during the interview. Discuss how your unique background or perspective can add value to their team. Remember, they want someone who can mix things up and bring fresh ideas!
