At a Glance
- Tasks: Engage with customers, share product knowledge, and drive sales through exceptional service.
- Company: Join The Body Shop, a pioneer in ethical beauty and community empowerment.
- Benefits: 50% discount on products, free samples, volunteer time, and growth opportunities.
- Other info: Wear what makes you feel good and join our inclusive networks.
- Why this job: Be part of a brand that stands for good and connects with communities.
- Qualifications: Passion for customer engagement and flexible availability for shifts.
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
As part of our dedicated team of consultants you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
More about the role
- Learn and understand our products – they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes, we're not just selling a skin care routine, we're also helping communities build a better life
- Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
- Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service
What we look for
- Interest in connecting with customers to drive customer engagement
- Open availability for evening, weekend, and holiday shifts.
What we offer
- Comprehensive onboarding in your new position
- Training hours for you & your team as needed
- A 50% discount on regular product & 30% on gifts
- Freebies – when we launch new products, we want our teams to be the first to fall in love with them
- Volunteer time so you can spend time with the causes that matter to you
- Ability to make connections with Community Partners to drive local activism
- (UN) Uniform – we don't believe in uniformity. We'll give you one of our famous green aprons and the rest is up to you, wear what makes you feel good
- Opportunities to grow within the brand
- Encouragement & support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
8Hr Customer Consultant in Southampton employer: The Body Shop International Limited
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a vibrant work culture rooted in activism and sustainability, team members are encouraged to grow through continuous learning about our products and philosophy while engaging with customers in meaningful ways. Located in a dynamic environment, we offer unique opportunities for personal and professional development, making every day at The Body Shop a chance to contribute to something greater.
Contact Details:
The Body Shop International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 8Hr Customer Consultant in Southampton
✨Tip Number 1
Get to know The Body Shop inside out! Familiarise yourself with their products, values, and community initiatives. This way, when you chat with customers, you can share your passion and knowledge, making those connections that really matter.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable recommending products based on different needs. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Be ready to show your personality! The Body Shop loves authenticity, so don’t be afraid to let your true self shine through during interviews. Share your own experiences with their products and how they align with your values.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from The Body Shop.
We think you need these skills to ace 8Hr Customer Consultant in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for The Body Shop shine through! We want to see how much you care about ethical beauty and connecting with customers. Share your personal experiences or values that align with our mission.
Know Your Stuff:Take some time to learn about our products and the Community Trade programmes we support. Mentioning specific products or initiatives in your application shows us that you're genuinely interested and ready to engage with our customers.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your writing. Whether it’s your unique style or your approach to customer service, we want to know what makes you, you!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team at The Body Shop!
How to prepare for a job interview at The Body Shop International Limited
✨Know Your Products
Before the interview, dive deep into The Body Shop's product range. Familiarise yourself with their natural ingredients and ethical sourcing practices. This knowledge will not only impress your interviewers but also show your genuine interest in the brand's philosophy.
✨Connect with the Brand's Values
Understand and resonate with The Body Shop's commitment to social and environmental impact. Be ready to discuss how you can contribute to their mission of being a force for good. Share personal experiences that align with their values to make a memorable impression.
✨Engage in Role-Play Scenarios
Prepare for potential role-play scenarios where you might need to engage with customers. Practice recommending products based on different customer needs. This will showcase your ability to connect with customers and provide exceptional service, which is key for the role.
✨Show Your Flexibility
Since the role requires open availability for various shifts, be upfront about your flexibility. Highlight any previous experience working in retail or customer service during busy periods, as this will demonstrate your readiness to support the team effectively.
