At a Glance
- Tasks: Support store management by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty and ethical practices since 1976.
- Benefits: Enjoy a vibrant work culture with opportunities for personal growth and community impact.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
- Why this job: Be part of a brand that empowers people and enriches the planet while doing what you love.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More about the role
With over 2,000 exciting products designed to suit every customer's preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too. As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What we look for
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts.
8 hr - customer consultant fixed term in London employer: The Body Shop International Limited
The Body Shop is an exceptional employer that champions ethical beauty and empowers its employees to make a positive impact on the world. With a vibrant work culture rooted in activism and community support, employees enjoy opportunities for personal growth and development while working with a diverse range of natural products. Located in London, our team members benefit from a dynamic environment that encourages creativity and collaboration, making every day at The Body Shop a rewarding experience.
Contact Details:
The Body Shop International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 8 hr - customer consultant fixed term in London
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical beauty and community trade will help you connect with the brand during your interactions.
✨Tip Number 2
Brush up on your product knowledge! Knowing the ins and outs of their offerings, especially the natural ingredients and their benefits, will allow you to provide exceptional customer service and recommendations.
✨Tip Number 3
Practice your interpersonal skills by engaging with friends or family in a retail scenario. This will help you build rapport and improve your ability to listen and respond to customer needs effectively.
✨Tip Number 4
Be prepared to showcase your passion for beauty and retail during any interviews or discussions. Share personal experiences that highlight your enthusiasm and how it aligns with The Body Shop's ethos.
We think you need these skills to ace 8 hr - customer consultant fixed term in London
Some tips for your application 🫡
Understand the Company Values:Before applying, take some time to understand The Body Shop's mission and values. Highlight your alignment with their commitment to ethical beauty and community support in your application.
Tailor Your CV:Make sure your CV reflects relevant customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for beauty and retail. Mention any previous experience in similar roles and how you can contribute to The Body Shop's goals of driving sales and delivering excellent customer service.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at The Body Shop International Limited
✨Show Your Passion for Ethical Beauty
The Body Shop is all about ethical beauty, so make sure to express your genuine passion for cruelty-free products and sustainability during the interview. Share any personal experiences or knowledge you have about ethical brands and how they align with your values.
✨Demonstrate Strong Interpersonal Skills
Since the role requires building rapport with customers, be prepared to showcase your interpersonal skills. You might want to share examples of how you've successfully engaged with customers in previous roles, highlighting your ability to listen and respond to their needs.
✨Familiarise Yourself with The Body Shop Products
Take some time to learn about The Body Shop's product range and their origins. Being knowledgeable about the products will not only impress the interviewers but also help you provide insightful recommendations during the interview, demonstrating your readiness for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your customer service skills. Prepare by thinking of specific situations where you handled difficult customers or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
