At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in ethical beauty and activism.
- Benefits: Flexible hours, employee discounts, and a chance to make a positive impact.
- Other info: Open availability for evening, weekend, and holiday shifts is essential.
- Why this job: Be part of a brand that empowers people and enriches the planet.
- Qualifications: Strong interpersonal skills and a passion for beauty and retail.
The predicted salary is between 9.9 - 12.1 £ per hour.
The Body Shop, founded by Anita Roddick in 1976, is committed to being a force for good. We are proud to pioneer cruelty-free beauty and empower people while enriching our planet. Our activist roots remain integral to our identity, from our iconic window posters to our vegetarian products and campaigns.
The Body Shop is dedicated to generating positive economic, social, and environmental impact. We seek individuals who are not afraid to break the mould and mix things up.
Your role in a nutshell: To support the store management team in driving sales and profit through exceptional customer service on the shop floor at all times. You will demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.
More about the role: With over 2,000 exciting products designed to suit every customer's preference, our team is on-hand to engage with customers daily. We take the time to learn our customers’ needs and recommend fantastic products that make them feel good. Our products are packed with natural ingredients, many sourced ethically through Community Trade programmes, helping communities build a better life.
As part of our dedicated team of Consultants, you will offer expert advice and provide inspirational insights into The Body Shop products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find a range that suits their preferences and lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers - customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers: Collaborative Skills, Personal Conduct, Commerciality, Purpose
Customer Consultant - 12 Hours in Portsmouth employer: The Body Shop International Limited Careers
At The Body Shop, we pride ourselves on being an excellent employer that champions ethical beauty and empowers our employees to make a difference. Our vibrant work culture fosters creativity and collaboration, offering extensive training and growth opportunities for our Customer Consultants. Located in a community-focused environment, we provide a unique chance to be part of a brand that stands for social and environmental change, making your work not just a job, but a meaningful contribution to the world.
Contact Details:
The Body Shop International Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant - 12 Hours in Portsmouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Body Shop International Limited Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Body Shop International Limited Careers and let us see your personality shine through!
We think you need these skills to ace Customer Consultant - 12 Hours in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Body Shop International Limited Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about The Body Shop International Limited Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Body Shop International Limited Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Body Shop International Limited Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Body Shop International Limited Careers will surely appreciate.
