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For Companies At a Glance
- Tasks: Support the team in delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a brand committed to positive social and environmental impact.
- Benefits: Gain experience in retail with a focus on beauty and ethical products.
- Why this job: Be part of a passionate team that helps customers feel good while making a difference.
- Qualifications: Strong interpersonal skills and a genuine passion for beauty and retail.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Consultant role at The Body Shop Australia.
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in and are looking for someone who’s not afraid to mix things up.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role
With over 2,000 exciting products designed to suit every customer’s preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend products that make them feel good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes. When advising a customer on their skincare regime, we’re helping communities build a better life too.
As part of our dedicated team of Consultants you will offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.
What We Look For
- Strong interpersonal skills to build rapport with customers – customer service experience is ideal
- Ability to communicate and listen effectively
- A genuine passion for beauty and the retail industry
- Open availability for evening, weekend, and holiday shifts
Talent Drivers
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
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Customer Consultant employer: The Body Shop Australia
Contact Detail:
The Body Shop Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Get to know The Body Shop's values and products inside out. When you walk into that interview, show us your passion for ethical beauty and how you can connect with customers on a personal level.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to nail down how you'd engage with customers. Remember, it’s all about building rapport and making them feel valued.
✨Tip Number 3
Be ready to share your own experiences in customer service. We want to hear about times you went above and beyond for a customer. Real-life examples can make you stand out from the crowd!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Body Shop.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Your Passion: Let your love for beauty and retail shine through in your application. We want to see that you genuinely care about helping customers find the right products and that you're excited about The Body Shop's mission.
Tailor Your CV: Make sure your CV highlights relevant customer service experience and interpersonal skills. We’re looking for candidates who can connect with customers, so showcase any past roles where you've built rapport or provided exceptional service.
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you want to join The Body Shop. Share your thoughts on our values and how you align with them. A personal touch goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at The Body Shop Australia
✨Know Your Products
Before the interview, take some time to familiarise yourself with The Body Shop's product range and their ethical sourcing practices. Being able to discuss specific products and how they align with the company's values will show your genuine interest and passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your strong interpersonal skills and ability to build rapport.
✨Emphasise Teamwork
The Body Shop values collaboration, so be ready to discuss how you've worked effectively in a team before. Share stories that highlight your ability to support colleagues and contribute to a positive work environment, which is crucial for driving sales and profit.
✨Be Open and Engaging
During the interview, make sure to communicate openly and listen actively. Show enthusiasm for the role and engage with the interviewer by asking thoughtful questions about the company culture and team dynamics. This will reflect your genuine interest in becoming part of their dedicated team.