Receptionist

The Person

You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll always strive for a high level of guest satisfaction.

As part of the team, you should live and breathe our people values; being guest focused, people centric and unleashing your potential. Our values are not just words on paper; they are the heart and soul of our business, where you’ll experience the true essence of working for the Tudor Hotels Collection. It’s because of you that our customers & guests will walk away with stories and memories to last a lifetime.

The Role:
As a Receptionist, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, ensuring a smooth check-in and check-out process, and responding to guests via phone, emails, and social media.

Responsibilities include:

1. Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
2. Work closely with sales, housekeeping, and F&B to ensure a smooth guest experience.
3. Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
4. Monitor room availability and manage room inventory to maximise occupancy and revenue.
5. Address guest concerns and resolve issues in a professional and timely manner.

The Benefits

1. 28 Days holiday
2. Extra days holiday for your birthday
3. Free meals on shift
4. Free Gym access on-site
5. Employee Assistance Programme
6. Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

Working Schedule

1. Full Time, Part Time & Casual
2. Flexibility to work evenings, weekends, and holidays

Luxury | History | Cornwall

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breathtaking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.