At a Glance
- Tasks: Engage with guests, ensure their safety, and deliver exceptional overnight service.
- Company: Join the Tudor Hotels Collection, where excellence is our everyday standard.
- Benefits: 28 days holiday, free meals, gym access, and exclusive discounts.
- Other info: Flexible working hours with full-time, part-time, and casual options available.
- Why this job: Be part of a unique hotel experience in a historic setting while making guests feel like VIPs.
- Qualifications: Excellent communication skills and a passion for guest satisfaction.
The predicted salary is between 18900 - 23100 £ per year.
You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll always strive for a high level of guest satisfaction. As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where perfection is not a goal, but our everyday standard. We take pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. Above all, we are committed to making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.
As a Night Assistant, you’ll play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours, including delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process while responding to guests via phone, emails, and social media.
Responsibilities include:
- Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
- Monitor security cameras, conduct regular property patrols, and ensure a safe environment for guests and staff.
- Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
- Monitor room availability and manage room inventory to maximise occupancy and revenue.
- Address guest concerns and resolve issues in a professional and timely manner.
- Complete nightly reports and balance the day's financial transactions.
- Assist with administrative duties, including filing and data entry.
The Benefits:
- 28 Days holiday
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Employee Assistance Programme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
Working Schedule:
- Full Time, Part Time & Casual
- Flexibility to work overnight, weekends, and holidays
Luxury | History | Cornwall
When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.
Night Assistant in Bodmin employer: The Bodmin Jail Hotel
The Bodmin Jail Hotel is an exceptional employer that values its team members by offering a vibrant work culture and numerous growth opportunities within the retail sector. With benefits such as 28 days of holiday and free gym access, employees can enjoy a healthy work-life balance while contributing to a unique and historic environment that fosters creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Night Assistant in Bodmin
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Bodmin Jail Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Bodmin Jail Hotel
Don't be shy about reaching out to The Bodmin Jail Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Assistant in Bodmin
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Bodmin Jail Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Bodmin Jail Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
