At a Glance
- Tasks: Oversee daily operations and ensure exceptional guest experiences at unique venues.
- Company: The Boathouse London, a vibrant hospitality group with three stunning venues.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Immediate start preferred; great opportunity for career advancement.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hospitality or events, strong organisational skills, and a passion for guest service.
The predicted salary is between 30000 - 35000 £ per year.
Location: Paddington & Canary Wharf, London
Salary: £30,000 - £35,000
Hours: Full-time, including flexibility for occasional evenings and weekends
About The Boathouse London
The Boathouse London operates three unique hospitality venues across London:
- A luxury floating hotel in Paddington
- A private events venue in Paddington
- A rooftop cocktail bar in Canary Wharf
We host corporate events, private celebrations, brand activations and overnight stays, and we’re looking for an organised, proactive Operations & Venue Coordinator to help oversee the day-to-day running of our venues and ensure exceptional guest experiences.
The Role
This is a varied, hands-on hospitality operations role responsible for the smooth running of our Paddington venues, supporting our Canary Wharf venue, and managing our team of hosts and operational staff as well as events. You will be the key operational contact across the business, ensuring venues are guest-ready, staff are properly scheduled and briefed, and high standards are maintained at all times and events run smoothly. This role would suit someone with experience in hospitality, events, hotels, venue management or operations who enjoys taking ownership and solving problems.
Key Responsibilities
Hotel Boat (Paddington West)
- Conduct guest check-ins and guest welcome calls
- Ensure the venue is guest-ready before every arrival
- Carry out quality control checks following cleans
- Manage stock levels and replenishment
- Coordinate cleaners and hosts
- Report and coordinate maintenance issues
- Conduct regular venue inspections
- Ensure luxury hospitality standards are maintained at all times
Events Boat (Paddington East)
- Recruit, onboard and train hosts
- Schedule hosts and operational staff
- Print and distribute running orders
- Brief staff ahead of events
- Lead and host events
- Ensure venue setup standards are maintained
- Support hosts during live events when required
- Conduct venue viewings for prospective clients
- Ensure smooth event delivery and operational execution
Staffing & Team Management
- Create and manage staffing rotas across the Paddington venues
- Coordinate host schedules and shift allocations
- Manage staff availability and shift cover
- Assist with recruitment and onboarding of new team members
- Deliver staff training and operational briefings
- Maintain service and presentation standards across all venues
Canary Wharf Oversight
Working alongside the Bar Manager, you will:
- Provide operational oversight of the venue
- Conduct regular venue visits and standards checks
- Support staffing and rota management where required
- Assist with recruitment and onboarding
- Ensure operational procedures are being followed
- Act as an escalation point for operational issues when necessary
- Support the wider management team in maintaining high guest experience standards
General Operations
- Act as the first point of contact for day-to-day operational issues
- Coordinate suppliers and contractors
- Maintain operational checklists and procedures
- Ensure all venues remain organised, stocked and well-presented
- Support weekend and evening operations when required
- Escalate major issues to senior management where necessary
About You
We’re looking for someone who:
- Has hospitality, venue, events or hotel operations experience
- Is highly organised and detail-oriented
- Enjoys taking ownership and solving problems
- Can confidently manage multiple priorities
- Has strong people management skills
- Is comfortable working independently
- Communicates confidently with guests, staff and suppliers
- Takes pride in delivering exceptional guest experiences
Immediate start ideal but not essential.
Venue and Operations Manager in London employer: The Boathouse London
The Boathouse London is an exceptional employer that offers a dynamic work environment across its unique venues in Paddington and Canary Wharf. With a strong focus on employee growth, we provide comprehensive training and development opportunities, fostering a culture of teamwork and excellence in hospitality. Our commitment to maintaining high standards ensures that our staff are empowered to deliver outstanding guest experiences while enjoying the flexibility of varied working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Venue and Operations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Boathouse London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Boathouse London
Don't be shy about reaching out to The Boathouse London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue and Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Boathouse London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Boathouse London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
