At a Glance
- Tasks: Lead and manage exciting events across luxury floating venues in London.
- Company: The Boathouse London, a unique hospitality and events business.
- Benefits: Competitive salary, performance bonuses, and growth opportunities in a dynamic environment.
- Other info: Work in vibrant locations like Paddington and Canary Wharf, with varied hours.
- Why this job: Join a fast-paced team and create unforgettable guest experiences every day.
- Qualifications: Experience in events or hospitality management with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
The Boathouse London is a unique hospitality and events business operating luxury floating venues across Central London, including private event spaces, a hotel boat in Paddington and a cocktail venue in Canary Wharf.
We are looking for an experienced, proactive and highly organised Senior Events & Venue Operations Manager to oversee the day-to-day running of the business across events, hospitality operations and guest experience. This is a hands-on leadership role suited to someone who thrives in fast-paced hospitality environments, enjoys problem-solving and takes pride in delivering exceptional service standards.
The Role
You will be responsible for overseeing the operational delivery of private events, managing venue standards, coordinating staff, handling guest communication and ensuring the smooth running of the business across multiple sites. This role combines:
- Event operations
- Venue management
- Team leadership
- Guest experience
- Staffing & logistics
- Hospitality operations
- Problem-solving & troubleshooting
No two days are the same.
Responsibilities
- Oversee day-to-day operations across multiple London venues
- Manage the successful delivery of private events and bookings
- Coordinate staffing, rotas and operational logistics
- Lead and motivate front-of-house teams
- Maintain exceptional guest experience standards
- Handle client communication and event coordination
- Monitor venue presentation and operational standards
- Manage suppliers, stock and operational systems
- Resolve operational issues quickly and professionally
- Support business growth and operational improvements
About You
We are looking for someone who is:
- Highly organised and proactive
- Calm under pressure
- Hospitality-focused with strong attention to detail
- Confident leading teams
- Operationally minded and solutions-driven
- Experienced within events, hospitality or venue operations
- Comfortable managing multiple priorities simultaneously
- Professional, personable and hands-on
Experience Required
Ideally you will have experience in one or more of the following:
- Events management
- Venue operations
- Hospitality management
- Boutique hotels
- Private hire venues
- Bars, restaurants or experiential hospitality
Package
Competitive salary depending on experience. Performance-based bonus structure. Opportunity to grow within an expanding hospitality business. Dynamic and varied working environment. Central London locations.
Location
London – across Paddington and Canary Wharf venues. Some evening and weekend work will be required in line with events and operational needs.
To apply, please send your CV along with a short introduction about your experience and why you would be a good fit for the role.
Senior Operations and Events Manager in London employer: The Boathouse London
The Boathouse London is an exceptional employer, offering a dynamic and varied working environment across its luxury floating venues in Central London. With a strong focus on employee growth, competitive salaries, and a performance-based bonus structure, we foster a culture of excellence and teamwork, ensuring that our staff thrive in a fast-paced hospitality setting while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations and Events Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll shine when it’s your turn to impress!
✨Tip Number 3
Showcase your personality! When you’re in an interview or networking situation, let your passion for hospitality and events shine through. We want to see your enthusiasm and how you can bring that energy to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace Senior Operations and Events Manager in London
Some tips for your application 🫡
Craft a Compelling CV:Make sure your CV highlights your experience in events management and hospitality. We want to see how you've led teams and delivered exceptional guest experiences, so tailor it to showcase your relevant skills!
Write a Personal Introduction:In your introduction, let us know why you're the perfect fit for the Senior Events & Venue Operations Manager role. Share specific examples of your past successes and how they relate to what we do at The Boathouse London.
Showcase Your Problem-Solving Skills:Since this role involves a lot of troubleshooting, include examples of how you've successfully resolved operational issues in the past. We love seeing candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at The Boathouse London
✨Know Your Venues Inside Out
Before the interview, make sure you research The Boathouse London and its unique floating venues. Familiarise yourself with their offerings, locations, and any recent events they've hosted. This will show your genuine interest and help you speak confidently about how you can enhance their operations.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully resolved operational issues or improved guest experiences. Highlighting your proactive approach to problem-solving will resonate well with the interviewers, as they value someone who thrives under pressure.
✨Demonstrate Team Leadership
Be ready to discuss your leadership style and how you motivate teams in a fast-paced environment. Share anecdotes that illustrate your ability to coordinate staff effectively and maintain high service standards, as this role heavily relies on strong team dynamics.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company culture, future events, or operational challenges they face. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your values and work style.
