Work placement: Customer Service - Charity Shops (Wilmshlow)
Love meeting people and helping raise funds for pets? Join us on a Customer Service work placement and become the friendly face of our shops. This placement gives you the opportunity to support customers, provide excellent service, and play an important role in raising vital funds that help us support pets in need.
You will gain hands on experience in a retail environment, build confidence working with the public, and develop valuable customer service and teamwork skills. You will also have access to our online learning platform, giving you the opportunity to complete additional learning and develop your skills further during your placement.
If you would like more information about this work placement opportunity, please speak to your DWP work coach, who will be able to provide further details and support.
Volunteer role
Work placement: Customer Service - Charity Shops
Volunteer manager
Shop Manager
Where you will be based
Shop
Why we want you
Love meeting people and helping raise funds for pets? Join us on a Customer Service work placement and become the friendly face of our shops. This placement gives you the opportunity to support customers, provide excellent service, and play an important role in raising vital funds that help us support pets in need.
You will gain hands on experience in a retail environment, build confidence working with the public, and develop valuable customer service and teamwork skills. You will also have access to our online learning platform, giving you the opportunity to complete additional learning and develop your skills further during your placement.
What you will be doing
- Customer Service: Offer a warm welcome and assist shoppers with their needs
- Process Payments: Use the till, handling transactions efficiently and accurately
- Assist and Maximise Donations: Help donors with stock donations and maximise Gift Aid by encouraging sign‑ups
- Contribute to Atmosphere: Foster a positive and friendly shopping environment
The skills you need
- A knack for connecting with people and providing friendly, helpful service
- Attention to detail to ensure you process till transactions with precision and care
- Your outgoing nature and positive attitude make every customer feel welcome and valued
- You’ll need to be calm under pressure and enjoy being part of a team in a bustling environment
- You’ll be comfortable chatting to people and asking if they can Gift Aid their donations
What's in it for you
- Gain experience; volunteering is a real asset for your CV and could lead to a whole new career
- Join a supportive community and become part of a team dedicated to pet welfare
- Discover personal satisfaction; feel good about contributing to a cause you care about
- Support sustainability; help reduce waste by giving donated items a new life
Disclaimer
This role can be flexible to suit your time commitments. We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities. We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us. If you would like to talk to us about any accessibility needs that we can support with in terms of our volunteer recruitment processes, then please do get in touch. You can email volunteering@bluecross.org.uk and we can organise for the right team member to get in touch with you for a discussion.
