At a Glance
- Tasks: Welcome visitors, manage enquiries, and maintain a tidy reception area.
- Company: Join Blue Cross, a leading charity helping pets find loving homes.
- Benefits: Gain valuable experience, learn new skills, and make a difference in your community.
- Other info: Inclusive environment where everyone is welcome to be themselves.
- Why this job: Be part of a team that supports pets and their new families during emotional times.
- Qualifications: Great customer service skills and a friendly, approachable personality.
The predicted salary is between 10 - 12 £ per hour.
Blue Cross has numerous rehoming facilities across the country, helping thousands of pets a year find new homes. The rehoming centres require a wide range of roles and skills to ensure their smooth day‑to‑day running. We’re looking for someone to support us in a front‑of‑house role helping with meeting and greeting, administration and waiting‑room management. Your support helps to ensure visitors have a positive customer experience during what can often be a difficult time and also helps celebrate the rehoming of pets.
What you will be doing
- Meeting and greeting visitors to the centre
- Helping answer enquiries in person
- Scanning and printing relevant documents
- Booking appointments
- Dealing with post and deliveries
- Helping clients wait safely with pets in reception areas
- Signposting clients to head office or horse unit
- Maintaining a tidy reception and waiting room area
The skills you need
- An approachable personality and excellent customer care skills
- Ability to work in a pressurised environment
- Ability to work in a team or alone
- Computer literacy is essential
- Reliability
- Willingness to learn and follow Blue Cross procedures
What's in it for you
- You’ll gain a variety of experience for your CV
- You’ll learn new skills such as customer service, communication and team working
- You’ll meet new people and get involved with your local community
- We’ll provide you with all the training you need, including our GUEST customer service training
- You’ll be helping more pets in need
Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.
Welcome & Visitor Centre Assistant (Saturdays or Sundays at Burford rehoming centre) employer: The Blue Cross
At Blue Cross, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at our Burford rehoming centre. As a Welcome & Visitor Centre Assistant, you'll not only gain valuable customer service experience but also play a vital role in helping pets find loving homes while engaging with your local community. With comprehensive training and opportunities for personal growth, you’ll be part of a passionate team dedicated to making a difference in the lives of animals and their future families.
