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- Tasks: Meet and greet visitors, assist with admin tasks, and support our busy animal care teams.
- Company: Join Blue Cross, a community-focused organisation dedicated to rehoming pets.
- Benefits: Gain valuable experience, learn new skills, and make a difference in your community.
- Other info: Training provided, including customer service skills and GDPR compliance.
- Why this job: Help create great customer experiences while supporting pets in need.
- Qualifications: Friendly, customer-focused, and willing to learn new IT systems.
We are looking for someone who’s great with people to support our centre with a variety of tasks. This will include meeting and greeting customers to our site, as well as helping out with administrative tasks and using our IT systems to support the rehoming of our pets. This role does not involve direct contact with our pets, but our Volunteer Reception Assistants provide vital support to our team so we can ultimately rehome more pets. If you enjoy meeting people and have some experience in a customer care or reception role, we’d love to hear from you.
Where you will be based: Centre
Why we want you: We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.
What you will be doing:
- Meeting and greeting visitors
- Administrative tasks such as data input, photocopying, scanning, printing, filing
- Helping customers with enquiries and assisting them with paperwork
- Answering emails
- Speaking to customers on the phone
- Cash handling
- Helping to keep the reception area tidy and well-stocked
The skills you need:
- Excellent customer care skills and a friendly manner
- Able to use IT and learn new systems
- Experience of an office or customer care environment is preferred
- Ability to work in a team and independently
- Willingness to learn and follow Blue Cross procedures and maintain confidentiality
What's in it for you:
- You’ll gain a variety of experience for your CV
- You’ll learn new skills such as customer service, communication and team working
- You’ll meet new people and get involved with your local community
- We’ll provide you with all the training you need, including our GUEST customer service training
- You’ll be helping more pets in need
As this role involves working with customers’ information, you will need to complete online GDPR training before you can start your new role. Reception facilities vary across our sites and the specific duties of the Reception Assistant will vary from centre to centre as appropriate. Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.
Reception Assistant (Sheffield - Tues, Thurs) employer: The Blue Cross
Contact Detail:
The Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Assistant (Sheffield - Tues, Thurs)
✨Tip Number 1
Get to know the centre before your interview! Swing by, chat with the team, and soak up the vibe. This shows you’re genuinely interested and helps you tailor your approach.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend. This will help you feel more confident when meeting and greeting visitors at the reception.
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with basic office software and data input tasks. Being tech-savvy will make you stand out as a Reception Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Reception Assistant (Sheffield - Tues, Thurs)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how friendly and approachable you are, as these traits are key for a Reception Assistant. Don’t be afraid to share a bit about yourself and why you love meeting new people.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer care or reception roles. We’re looking for skills that match what we do, so connect your past experiences to the tasks mentioned in the job description. It’ll show us you’re the right fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at The Blue Cross
✨Know the Role Inside Out
Before your interview, make sure you understand what a Reception Assistant does. Familiarise yourself with the tasks mentioned in the job description, like meeting and greeting customers, handling administrative duties, and using IT systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about customer care, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your friendly manner and excellent customer care skills.
✨Brush Up on IT Skills
You’ll need to use various IT systems, so it’s a good idea to review any relevant software or tools you might encounter. If you have experience with data input or other administrative tasks, be prepared to discuss that. Showing that you're tech-savvy will give you an edge!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team you'll be working with, the training provided, or how they measure success in the reception area. It’s a great way to engage and leave a positive impression.