At a Glance
- Tasks: Meet and greet visitors, assist with admin tasks, and support our busy animal care teams.
- Company: Join Blue Cross, a community-focused organisation dedicated to rehoming pets.
- Benefits: Gain valuable experience, learn new skills, and make a difference in your community.
- Other info: Flexible volunteer role with training provided and a welcoming environment.
- Why this job: Help create great customer experiences while supporting pets in need.
- Qualifications: Friendly attitude, customer care experience, and willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for someone who’s great with people to support our centre with a variety of tasks. This will include meeting and greeting customers to our site, as well as helping out with administrative tasks and using our IT systems to support the rehoming of our pets. This role does not involve direct contact with our pets, but our Volunteer Reception Assistants provide vital support to our team so we can ultimately rehome more pets. If you enjoy meeting people and have some experience in a customer care or reception role, we’d love to hear from you.
Where you will be based: Centre
Why we want you: We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.
What you will be doing:
- Meeting and greeting visitors
- Administrative tasks such as data input, photocopying, scanning, printing, filing
- Helping customers with enquiries and assisting them with paperwork
- Answering emails
- Speaking to customers on the phone
- Cash handling
- Helping to keep the reception area tidy and well-stocked
The skills you need:
- Excellent customer care skills and a friendly manner
- Able to use IT and learn new systems
- Experience of an office or customer care environment is preferred
- Ability to work in a team and independently
- Willingness to learn and follow Blue Cross procedures and maintain confidentiality
What's in it for you:
- You’ll gain a variety of experience for your CV
- You’ll learn new skills such as customer service, communication and team working
- You’ll meet new people and get involved with your local community
- We’ll provide you with all the training you need, including our GUEST customer service training
- You’ll be helping more pets in need
As this role involves working with customers’ information, you will need to complete online GDPR training before you can start your new role. Reception facilities vary across our sites and the specific duties of the Reception Assistant will vary from centre to centre as appropriate. Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.
Reception Assistant (Friday 11am - 3pm) in Ipswich employer: The Blue Cross
The Blue Cross in Royal Leamington Spa is an excellent employer, offering a supportive and friendly work environment where volunteers can make a meaningful impact on pet welfare. With flexible shifts and comprehensive training, this role not only allows you to contribute to a noble cause but also helps you develop valuable customer service skills within a dedicated team. Join us to be part of a rewarding experience that truly makes a difference for pets in need.
