Customer Service Volunteer (Yardley)

Be the Friendly Face of Our Shop: Become a Customer Service Volunteer! Are you passionate about helping people and eager to support a cause that makes a difference? Join us as a Customer Service Volunteer and play a vital role in enhancing the shopping experience at our stores. Your friendly presence will be essential in providing exceptional customer service and contributing to our mission of raising funds for pets in need.

In this role, you’ll be the welcoming smile that greets every shopper, assisting them with their needs and ensuring their visit is enjoyable. You’ll play a key role in processing sales on our till, but don’t worry we’ll provide full training. You’ll handle transactions with accuracy and care, ensuring that every payment process runs smoothly. By supporting donors with their stock donations and encouraging Gift Aid sign-ups, you’ll help maximise the impact of every contribution.

Your role doesn’t stop there—you’ll contribute to a positive and friendly shopping environment. Your outgoing nature and positive attitude will help create a warm atmosphere where every customer feels valued and appreciated. Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team.

You’ll gain practical experience in a lively setting and enjoy the satisfaction of knowing that your efforts directly support pet welfare. We provide comprehensive training to ensure you feel confident and prepared in your role, and with flexible shift options, we’re happy to work with your availability.

If you’re excited about making a difference and joining a team that values your contributions, we’d love to have you on board. Apply now to start your rewarding journey as a Customer Service Volunteer and help us create a welcoming space for all our shoppers!

What you will be doing:

• Customer Service: Offer a warm welcome and assist shoppers with their needs
• Process Payments: Use the till, handling transactions efficiently and accurately
• Assist and Maximise Donations: Help donors with stock donations and maximise Gift Aid by encouraging sign-ups
• Contribute to Atmosphere: Foster a positive and friendly shopping environment

The skills you need:

• A knack for connecting with people and providing friendly, helpful service
• Attention to detail to ensure you process till transactions with precision and care
• Your outgoing nature and positive attitude make every customer feel welcome and valued
• You’ll need to be calm under pressure and enjoy being part of a team in a bustling environment
• You’ll be comfortable chatting to people and asking if they can Gift Aid their donations

What’s in it for you:

• Be a Hero for Pets, make a direct impact on the lives of pets in need
• Gain experience, volunteering is a real asset for your CV and could lead to a whole new career
• Join a Supportive Community and become part of a team dedicated to pet welfare
• Discover Personal Satisfaction, feel good about contributing to a cause you care about
• Support Sustainability, help reduce waste by giving donated items a new life
• Keep active, nobody who volunteers in a charity shop ever needs a gym membership!
• And we’ll pay your out-of-pocket expenses in line with our Volunteer Expenses Policy

This role can be flexible to suit your time commitments. We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities.

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.

If you would like to talk to us about any accessibility needs that we can support with in terms of our volunteer recruitment processes, then please do get in touch. You can email volunteering@bluecross.org.uk and we can organise for the right team member to get in touch with you for a discussion.