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For Companies At a Glance
- Tasks: Be the friendly face of our shop, assisting customers and processing sales.
- Company: Join Blue Cross, a charity dedicated to pet welfare.
- Benefits: Gain valuable experience, make a difference, and enjoy flexible shifts.
- Why this job: Help pets in need while developing your customer service skills.
- Qualifications: Outgoing personality, attention to detail, and a passion for helping others.
- Other info: Join a supportive community and enjoy personal satisfaction from your contributions.
Overview
Be the Friendly Face of Our Shop: Become a Customer Service Volunteer! Are you passionate about helping people and eager to support a cause that makes a difference? Join us as a Customer Service Volunteer and play a vital role in enhancing the shopping experience at our stores. Your friendly presence will be essential in providing exceptional customer service and contributing to our mission of raising funds for pets in need.
In this role, you’ll be the welcoming smile that greets every shopper, assisting them with their needs and ensuring their visit is enjoyable. You’ll play a key role in processing sales on our till, and we’ll provide full training. You’ll handle transactions with accuracy and care, ensuring that every payment process runs smoothly. By supporting donors with their stock donations and encouraging Gift Aid sign-ups, you’ll help maximise the impact of every contribution.
Your role doesn’t stop there—you’ll contribute to a positive and friendly shopping environment. Your outgoing nature and positive attitude will help create a warm atmosphere where every customer feels valued and appreciated.
Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. You\’ll gain practical experience in a lively setting and enjoy the satisfaction of knowing that your efforts directly support pet welfare.
We provide comprehensive training to ensure you feel confident and prepared in your role, and with flexible shift options, we’re happy to work with your availability. If you’re excited about making a difference and joining a team that values your contributions, we’d love to have you on board.
Apply now to start your rewarding journey as a Customer Service Volunteer and help us create a welcoming space for all our shoppers!
Volunteer role
Customer Service Volunteer
Volunteer manager
Shop Manager
Where you will be based
Shop
Why we want you
Love meeting people and helping raise funds for pets? Become a Customer Service Volunteer and be the friendly face of our shops. Your role is essential in providing excellent customer service and supporting our work with pets. We’d be thrilled if you decided to become a volunteer with us.
What you will be doing
- Customer Service: Offer a warm welcome and assist shoppers with their needs
- Process Payments: Use the till, handling transactions efficiently and accurately
- Assist and Maximise Donations: Help donors with stock donations and maximise Gift Aid by encouraging sign-ups
- Contribute to Atmosphere: Foster a positive and friendly shopping environment
The skills you need
- A knack for connecting with people and providing friendly, helpful service
- Attention to detail to ensure you process till transactions with precision and care
- Your outgoing nature and positive attitude make every customer feel welcome and valued
- You’ll need to be calm under pressure and enjoy being part of a team in a bustling environment
- You’ll be comfortable chatting to people and asking if they can Gift Aid their donations
What\’s in it for you
- Be a Hero for Pets, make a direct impact on the lives of pets in need
- Gain experience, volunteering is a real asset for your CV and could lead to a whole new career
- Join a Supportive Community and become part of a team dedicated to pet welfare
- Discover Personal Satisfaction, feel good about contributing to a cause you care about
- Support Sustainability, help reduce waste by giving donated items a new life
- Keep active, nobody who volunteers in a charity shop ever needs a gym membership!
- And we’ll pay your out-of-pocket expenses in line with our Volunteer Expenses Policy
Disclaimer
This role can be flexible to suit your time commitments. We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities. We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us. If you would like to talk to us about any accessibility needs that we can support with in terms of our volunteer recruitment processes, then please do get in touch. You can email volunteering@bluecross.org.uk and we can organise for the right team member to get in touch with you for a discussion.
81-83 Barnard\’s Green Road, Barnard\’s Green, Malvern, WR14 3NB, United Kingdom
#J-18808-Ljbffr
Customer Service Volunteer (malvern barnards green) employer: The Blue Cross
Contact Detail:
The Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Volunteer (malvern barnards green)
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on the charity and its mission. This will not only help you answer questions better but also show your genuine interest in helping pets in need.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you might need to assist shoppers. Role-playing with a friend can help you feel more confident when it comes to interacting with customers.
✨Tip Number 3
Be ready to share your passion! During the interview, express why you want to volunteer and how you can contribute to creating a positive shopping environment. Your enthusiasm can really make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Customer Service Volunteer (malvern barnards green)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping pets shine through! Share why you want to be a Customer Service Volunteer and how you can contribute to our mission.
Be Personable: Remember, we’re looking for friendly faces! Use a warm and approachable tone in your application to reflect the positive atmosphere we want to create in our shop.
Highlight Relevant Skills: Make sure to mention any experience you have in customer service or retail. We love seeing how your skills can help us provide exceptional service to our shoppers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this rewarding journey with us.
How to prepare for a job interview at The Blue Cross
✨Know the Cause
Before your interview, take some time to research the organisation and its mission. Understanding how your role as a Customer Service Volunteer contributes to helping pets in need will show your genuine passion and commitment during the interview.
✨Show Your Friendly Side
Since this role is all about providing exceptional customer service, practice showcasing your outgoing nature. Think of examples from your past experiences where you’ve made someone feel welcome or resolved an issue with a smile. This will help you demonstrate that you’re the perfect fit for the friendly face they’re looking for.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific situations, like assisting a donor or processing a payment. Think through these scenarios beforehand and be ready to share your thought process. This will highlight your attention to detail and calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the environment aligns with your values.
