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- Tasks: Welcome shoppers, assist with needs, process payments, and foster a friendly atmosphere.
- Company: Join Blue Cross, a charity dedicated to improving the lives of pets in need.
- Benefits: Gain valuable experience, enjoy flexible shifts, and have your expenses covered.
- Why this job: Make a direct impact on pet welfare while developing customer service skills in a supportive team.
- Qualifications: No prior experience needed; just bring your friendly attitude and willingness to learn.
- Other info: This role is flexible to fit your schedule and promotes diversity and inclusion.
Be the Friendly Face of Our Shop: Become a Customer Service Volunteer! Are you passionate about helping people and eager to support a cause that makes a difference? Join us as a Customer Service Volunteer and play a vital role in enhancing the shopping experience at our stores. Your friendly presence will be essential in providing exceptional customer service and contributing to our mission of raising funds for pets in need.
In this role, you’ll be the welcoming smile that greets every shopper, assisting them with their needs and ensuring their visit is enjoyable. You’ll play a key role in processing sales on our till, but don’t worry we’ll provide full training. You’ll handle transactions with accuracy and care, ensuring that every payment process runs smoothly. By supporting donors with their stock donations and encouraging Gift Aid sign-ups, you’ll help maximise the impact of every contribution.
Your role doesn’t stop there—you’ll contribute to a positive and friendly shopping environment. Your outgoing nature and positive attitude will help create a warm atmosphere where every customer feels valued and appreciated.
Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. You’ll gain practical experience in a lively setting and enjoy the satisfaction of knowing that your efforts directly support pet welfare.
We provide comprehensive training to ensure you feel confident and prepared in your role, and with flexible shift options, we’re happy to work with your availability. If you’re excited about making a difference and joining a team that values your contributions, we’d love to have you on board. Apply now to start your rewarding journey as a Customer Service Volunteer and help us create a welcoming space for all our shoppers!
What you will be doing:
- Customer Service: Offer a warm welcome and assist shoppers with their needs
- Process Payments: Use the till, handling transactions efficiently and accurately
- Assist and Maximise Donations: Help donors with stock donations and maximise Gift Aid by encouraging sign-ups
- Contribute to Atmosphere: Foster a positive and friendly shopping environment
The skills you need:
- A knack for connecting with people and providing friendly, helpful service
- Attention to detail to ensure you process till transactions with precision and care
- Your outgoing nature and positive attitude make every customer feel welcome and valued
- You’ll need to be calm under pressure and enjoy being part of a team in a bustling environment
- You’ll be comfortable chatting to people and asking if they can Gift Aid their donations
What’s in it for you:
- Be a Hero for Pets, make a direct impact on the lives of pets in need
- Gain experience, volunteering is a real asset for your CV and could lead to a whole new career
- Join a Supportive Community and become part of a team dedicated to pet welfare
- Discover Personal Satisfaction, feel good about contributing to a cause you care about
- Support Sustainability, help reduce waste by giving donated items a new life
- Keep active, nobody who volunteers in a charity shop ever needs a gym membership!
And we’ll pay your out-of-pocket expenses in line with our Volunteer Expenses Policy.
This role can be flexible to suit your time commitments. We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities.
If you would like to talk to us about any accessibility needs that we can support with in terms of our volunteer recruitment processes, then please do get in touch.
Customer Service Volunteer (HYTHE new shop, starting in May) employer: The Blue Cross
Contact Detail:
The Blue Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Volunteer (HYTHE new shop, starting in May)
✨Tip Number 1
Show your enthusiasm for helping pets and people during any interactions. Whether it's in person or over the phone, let your passion shine through. This will help you stand out as a candidate who truly cares about the mission of the organisation.
✨Tip Number 2
Familiarise yourself with the local community and the specific needs of pet welfare in your area. Being knowledgeable about local issues can help you connect better with customers and donors, making you a more valuable asset to the team.
✨Tip Number 3
Practice your customer service skills by volunteering or working in similar environments. The more experience you have interacting with people, the more confident you'll feel when you step into this role, which is crucial for creating a welcoming atmosphere.
✨Tip Number 4
Be prepared to discuss how you would handle various customer scenarios. Think about examples from your past experiences where you've successfully resolved issues or provided excellent service, as this will demonstrate your readiness for the role.
We think you need these skills to ace Customer Service Volunteer (HYTHE new shop, starting in May)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Volunteer position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for helping others and your enthusiasm for supporting pets in need. Share any relevant experiences that demonstrate your customer service skills and positive attitude.
Highlight Relevant Skills: Make sure to emphasise your ability to connect with people, attention to detail, and teamwork skills in your CV. These are crucial for creating a welcoming shopping environment and processing transactions accurately.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows your attention to detail and professionalism.
How to prepare for a job interview at The Blue Cross
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for supporting a cause that makes a difference. Share any previous experiences where you've helped others, whether in a volunteer role or in everyday life, to demonstrate your commitment to customer service.
✨Emphasise Your People Skills
Highlight your ability to connect with people and create a welcoming atmosphere. Be prepared to discuss how you handle interactions with customers, especially in busy environments, and provide examples of how you've made someone feel valued.
✨Demonstrate Attention to Detail
Since you'll be processing payments and handling transactions, it's crucial to show that you understand the importance of accuracy. You might want to mention any relevant experience where attention to detail was key, such as managing cash or inventory.
✨Ask Questions About the Role
Prepare thoughtful questions about the volunteer position and the organisation. This shows your genuine interest and helps you understand how you can contribute effectively. Inquire about training opportunities and how the team fosters a positive shopping environment.
